This Government Contract opportunity from Department Of Defense was posted on March 20, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Arlington National Cemetary Customer Care Support Center - Bridge

Awarded

W52P1J-21-C-4003-P00008Federal

Submission Closed03/01/2024, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541611

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AI Contract Overview

Contract W52P1J-21-C-4003-P00008 is a sole-source, direct award bridge modification granted to JCS Solutions, LLC to maintain the Customer Care Support Center for Arlington National Cemetery. Awarded on February 29, 2024, for $721,012.00, the contract ensures the continuation of essential support services while the government completes a competitive follow-on source selection. The base period of performance runs from March 1, 2024, through July 31, 2024, with an option to extend services for up to six additional months. The scope of work involves managing high-volume interactions, averaging 11,300 per month with an average handling time of six minutes and thirty seconds. This operation requires specialized training, process workflows, reporting metrics, and quality assurance to support the cemetery's mission of honoring military service members. Performance takes place at Arlington National Cemetery in Arlington, Virginia, under the administration of the Army Contracting Command in Rock Island, Illinois, utilizing NAICS code 541611.

General Info

Agency

Department Of Defense → W6QK Acc-Ri

Contract Value

$721,012

NAICS

541611 - Administrative Management and General Management Consulting Services

Place of Performance

Arlington, VA, 22212, USA

Set-Aside

NONE

Awardee

JCS SOLUTIONS LLC Fairfax VA 22033 USA

Award Issued Date

03/01/2024, 12:00:00 AM UTC

Documents

J&A for Customer Care Support Center for Arlington National Cemetery (Control No: 24-028)

justification-and-authorization

Low

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Timeline

PhaseAwarded

PostedFeb 2

Sources Sought

AwardedMar 1

Contract was awarded

Submission Closed

03/01/2024, 12:00:00 AM UTC

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Organization & Contact Information

AgencyDepartment Of Defense → W6QK Acc-Ri

Contacts2 people available

OfficeROCK ISLAND, IL, 61299-0000, USA

Organization / AgencyDepartment Of Defense → W6QK Acc-Ri

Office AddressROCK ISLAND, IL, 61299-0000, USA

Contacts

Chelsea Garrow

contact@example.gov

Joselyn Fetzer

contact@example.gov

Full Description

Notice Type: Post Award Synopsis Title: Arlington National Cemetery Customer Care Support Center - Bridge Sources Sought Posted to SAM.gov: 02FEB2024 Sources Sought Closing Date: 02FEB2024 Contract Award Date: 29FEB2024 Contract Number: W52P1J-21-C-4003 - P00008 Product or Service Code: R799 NAICS Code: 541611 Contract Award Dollar Amount: $721,012.00 Line-Item Number: 5001 Set-aside Status: Sole-Source, Direct Award Contracting Office Address: Army Contracting Command - Rock Island 3055 Rodman Ave Rock Island, IL 61299 Government Points of Contact: Joselyn Fetzer, Contracting Officer, joselyn.t.fetzer.civ@army.mil Chelsea Garrow, Contract Specialist, chelsea.j.garrow.civ@army.mil Contractor: JCS Solutions, LLC Description: The Arlington National Cemetery (ANC), Customer Care Support Center (CCSC) - Bridge action was awarded to JCS Solutions in the form of an Undefinitzed Contract Action with a base period from 01MAR2024 - 31JUL2024 and up to six months of performance in accordance with FAR 52.217-8, Option to Extend Services. The primary mission of ANC is to function as the nation's premier military cemetery honoring those men and women who served in the Armed Forces. In this regard, the cemetery routinely performs 27-30 funeral services each week day and approximately 10 services on Saturdays. The grounds of ANC honor those who have served our nation by providing a sense of beauty and peace for guests. The average number of interactions for this task is approximately 11,300 per month. The average handling time per interaction is approximately 6 minutes and 30 seconds (6:30). This requires specialized training and skills, process workflows, reporting metrics, cost modeling, training, and quality assurance. Place of Contract Performance: W1C9 Arlington National Cemetery 1 Memorial Drive Arlington, VA 22212