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ASRS Long-Term Disability Program Administration

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BPM007853State & Local

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The Arizona State Retirement System (ASRS) is soliciting offers under solicitation BPM007853 to establish one or more contracts for the administration of its Long-Term Disability (LTD) Program. The selected contractor will be responsible for comprehensive program management, including identifying and applying offsets from Social Security and other benefits, managing overpayment collections, and providing legal appeals assistance for Social Security at no cost to participants. Key deliverables include a detailed implementation plan to ensure operational readiness by July 1, 2027, annual comprehensive analyses of program outcomes, and annual operational audits conducted by an independent certified firm. Performance is measured by specific standards, such as maintaining a call abandonment rate of 10 percent or less. The contract will be awarded based on the best advantage to the ASRS, with evaluation focusing on methodology, administrative capability, and the competitiveness of the proposed fee structure. The initial term of the contract is twelve months from the effective date. Offerors must provide extensive documentation, including a pricing schedule, business references, and a security posture report such as SOC II or ISO/IEC 27001. Additionally, contractors must comply with Arizona Department of Homeland Security information security standards, including GovRAMP certification and fingerprinting for IT personnel. Payments will be processed via ACH or purchasing card in accordance with Arizona Revised Statutes.

General Info

ASRS seeks a contractor to manage its Long-Term Disability Program administration.

Documents

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PDF, High priority: read this firstrfp
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PDF, High priority: read this first67 pages · sow
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Timeline

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PhaseSolicitation
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Organization & Contact Information

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AgencyArizona State Retirement System
Contacts1 person available
OfficeN/A
Organization / AgencyArizona State Retirement System
Office AddressN/A
Contacts
Athena EllistonProcurement Officer

Full Description

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Pursuant to A.R.S. § 41-2501 and administrative rules and regulations, the Arizona State Retirement System (ASRS) is seeking to establish one or more contracts with qualified companies to provide ASRS Long-Term Disability Program Administration services. The ASRS requests Offers from interested and qualified companies (Offerors) to provide the services described in the ASRS Long-Term Disability Program Administration Request For Proposal (RFP) documents.
Prospective Offerors are invited to attend a Pre-Offer Conference, which will be held virtually on Thursday, November 12, 2026 at 12 pm MST (Arizona time). All prospective Offerors are encouraged to attend this conference. Prospective Offerors must acknowledge receipt of the RFP in APP and submit the name, title, and email address of all attendees by sending a message through the "Discussions with Buyer" tab before an invitation to the Pre-Offer Conference will be sent. Attendance is limited to three (3) representatives from each firm. Attendees not specifically invited by ASRS procurement will not be able to attend the meeting.
The purpose of the Pre-Offer Conference is to clarify the contents of the Solicitation to prevent any misunderstanding of ASRS’s position. Any doubts regarding the requirements of the Solicitation or any apparent omissions or discrepancies should be presented to ASRS at the Pre-Offer Conference. ASRS will then determine the appropriate action necessary, if any, and issue a written amendment to the Solicitation if required. Verbal statements or instructions will not constitute an amendment to the Solicitation.

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