AvaSure TeleSitter Software Support

The Department of Veterans Affairs, through the 255-NETWORK Contract Office 15 in Leavenworth, Kansas, has awarded a contract for AvaSure TeleSitter Software Support to provide continuous remote video monitoring services for patient safety at the Columbia VAMC in Missouri. The contract requires 14 AvaSure software licenses with full support, including AvaNET Silver Support, ORNA reporting tool, pre-recorded announcements in 30 languages, clinical program materials, and four eLearning modules, along with a two-year extended hardware warranty for 14 Phase 1 devices. The contractor must ensure all software updates are delivered throughout the contract term and maintain full system functionality. The contract structure includes a base period and four option periods extending through June 2031, with the possibility of a six-month extension under FAR 52.217-8. Delivery is FOB Destination to the specified hospital address, and performance is required during the stated period of performance with deliveries made as needed. Invoices must be submitted monthly in arrears and annually for warranty coverage only, electronically through the VA Financial Services Center in compliance with VAAR 852.232-72, and must include all required details such as contract number, line item, description, quantity, unit price, extended price, shipping information, and Taxpayer Identification Number. The acquisition is classified under NAICS code 513210 with a small business size standard of $47 million and is an unrestricted competition requiring all offerors to be registered in SAM with a valid UEI and to submit completed representations and certifications including FAR 52.219-1, 52.203-11, 52.203-18, 52.204-7, and 52.229-11. Evaluation for award is based on technical capability and past performance in providing AvaSure TeleSitter support within the last three years, which together are significantly more important than price, though price remains a key factor in determining the most advantageous offer. Technical proposals must demonstrate prior experience, personnel competency and certification, and provide up to three relevant past performance references. The contractor and its personnel must comply with VA Directive 0710, with software support classified as Tier 1/Low Risk and requiring background investigations aligned with that level. The contract incorporates numerous FAR clauses including 52.212-4, 5