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Bilingual Customer Service and Technical Support

Active

State & Local

Response Deadline12/01/2026, 04:59:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Bilingual Customer Service and Technical Support provides a U.S.-based help desk to support prime contractors on projects for the Florida Agency for Health Care Administration. The selected provider will staff a customer service and tracking system with certified English and Spanish-speaking personnel to resolve both clinical and non-clinical issues for agency staff and providers. The operation requires the use of call center software and ticketing systems to deliver comprehensive operational support and detailed issue resolution logs. Interested parties must submit responses by December 1, 2026, under NAICS code 561110.

General Info

Bilingual help desk subcontract for Florida Agency for Health Care Administration, due December 2026.

Agency

Florida → Agency for Health Care Administration

NAICS

561110 - Office Administrative Services

Place of Performance

FL, USA

Set-Aside

NONE

Documents

This scope was carved out of AHCA RFP 001-26/27.

The full solicitation package (13 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Preadmission Screening and Resident Review

AI Contract Breakdown

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Timeline

PostedSep 3

subcontract

Response DeadlineDec 1

Submission deadline

Response Deadline

12/01/2026, 04:59:00 AM UTCin about 1 month

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Organization & Contact Information

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AgencyFlorida → Agency for Health Care Administration

ContactsNo contacts available

OfficeN/A

Organization / AgencyFlorida → Agency for Health Care Administration

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides a U.S.-based help desk for prime contractors on Florida Agency for Health Care Administration (AHCA) projects. Staffs a customer service and tracking system with English and Spanish-speaking personnel to resolve clinical and non-clinical issues for Agency staff and providers. Utilizes call center software and ticketing systems. Requires bilingual proficiency certification. Delivers operational support and issue resolution logs.

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