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Borrower Customer Service Operations

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State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for Borrower Customer Service Operations supports prime contractors on IDAPP program projects for the Illinois Student Assistance Commission. The service provider will operate a customer service center in Deerfield, Illinois, available Monday through Friday from 7:00 a.m. to 7:00 p.m. CST. The primary objective is to manage borrower communications and resolve inquiries regarding loan status, payments, and benefits. To ensure high quality standards, the contractor will utilize specialized CRM and telephony systems for all customer interactions. The scope of work focuses on delivering managed inquiry resolution and comprehensive support services under NAICS code 561410.

General Info

Customer service operations for IDAPP program borrower inquiries in Deerfield, Illinois.

Agency

Illinois → IDAPPView Agency

NAICS

561410 - Document Preparation ServicesView NAICS

Place of Performance

Deerfield, IL, 60015-5209, USA

Set-Aside

NONE

Documents

This scope was carved out of 26-691ISAC-IDAPP-B-50645.

The full solicitation package (4 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

26-691ISAC-IDAPP-B-50645 | IDAPP Student Loan Servicing - Sole Source

AI Contract Breakdown

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Timeline

PostedJan 7

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Organization & Contact Information

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AgencyIllinois → IDAPP

ContactsNo contacts available

OfficeN/A

Organization / Agency

Illinois → IDAPP

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Office AddressN/A

ContactsNo contact information available

Full Description

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Provides customer support services for prime contractors on IDAPP program projects for the Illinois Student Assistance Commission. Operates a customer service center available Monday–Friday, 7:00 a.m. to 7:00 p.m. CST, handling borrower inquiries regarding loan status, payments, and benefits. Utilizes CRM and telephony systems to meet customer service quality standards. Delivers managed borrower communications and inquiry resolution.

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Solicitation # 26-691ISAC-IDAPP-B-50645

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