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This Government Contract opportunity from California was posted on May 20, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Call Center & Participant Support Services

Closed
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561422
New
SLED
RFP 160190 Statewide Toll Customer Service Center Operations
Solicitation # RFP-121586
The Virginia Department of Transportation is soliciting proposals for the operation of a statewide toll customer service center under RFP-121586, with a response deadline of September 1, 2026. The contract falls under NAICS code 561422 and is targeted at providing comprehensive customer service support for Virginia’s tolling systems, including call center operations, account management, payment processing assistance, and issue resolution for toll participants across the state. The place of performance is statewide within Virginia, requiring the contractor to deliver services accessible to all toll customers regardless of location, with a focus on reliability, efficiency, and customer satisfaction. The contract will be managed by the Virginia Department of Transportation, with Virginia Griffin serving as the primary point of contact for inquiries and submissions. Proposals must be submitted through the designated vendor portal by the stated deadline, and the selected contractor will be responsible for maintaining high operational standards, ensuring 24/7 service availability as needed, integrating with existing tolling technologies, and adhering to all state regulations and data privacy requirements. The scope may include staffing, training, technology infrastructure, reporting, and continuous improvement initiatives aligned with Virginia’s transportation goals.
Virginia Department of Transportation

POSTED

2 days ago

DEADLINE

in about 1 month

AI Contract Overview

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The contract involves operating a secure call center based in the United States to deliver Tier 1 and Tier 2 support services to retirement plan participants and sponsors. The primary objective is to ensure efficient and reliable assistance for inquiries and issues related to retirement plans. This subcontract opportunity is managed by the Central Purchasing agency of California and falls under the NAICS code 561422, which pertains to call centers. The solicitation was posted on May 20, 2026, with a response deadline set for June 20, 2026. Specific details such as the exact location of the call center and organizational requirements are not provided. Interested parties are expected to provide comprehensive support services while maintaining the security and confidentiality necessary for handling sensitive participant information.

General Info

Operate a secure US-based call center for Tier 1 and Tier 2 retirement plan support.

Agency

California → Central PurchasingView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

CA, USA

Set-Aside

NONE

Documents

This scope was carved out of 25P3-006.

The full solicitation package (11 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Deferred Compensation Recordkeeper

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyCalifornia → Central Purchasing
ContactsNo contacts available
OfficeN/A
Organization / Agency
California → Central Purchasing
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Operate a secure U.S.-based call center to provide Tier 1 and Tier 2 support for retirement plan participants and sponsors.