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This Government Contract opportunity from Department Of Justice was posted on July 22, 2010. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Call Center Quality Program Development and Training

Awarded
SV048-10Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 611430
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NAICS: 611430
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WSSC Water is soliciting proposals for a requirements contract to provide comprehensive organizational development training services, including professional, leadership, and technical skills development. The scope encompasses the design and execution of multi-tier training programs delivered through both in-person sessions at WSSC facilities and virtual instructor-led formats. Key focus areas include leadership and supervisory development, change management, employee engagement, and customized technical curriculum. The contract includes specific deliverables such as mentoring and coaching hours, leadership assessments, and individual development plan facilitation. This opportunity is specifically set aside for certified Minority Business Enterprise (MBE) and/or Small Local Business Enterprise (SLBE) firms. To be eligible, offerors must demonstrate at least five years of experience delivering training for organizations with 1,500 or more employees. The evaluation process is weighted toward the technical approach (35%), firm experience (20%), and key personnel (20%), with a preference for staff holding PMP, CPTD, ATD, or SHRM-SCP certifications. Award will be based on the most advantageous proposal rather than price alone. Contractors are required to maintain specific insurance coverages, including 500,000 dollars for Errors and Omissions and Employee Dishonesty. Proposals must be submitted via the OpenGov eProcurement Portal by November 19, 2026.
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POSTED

about 19 hours ago

DEADLINE

in 29 days

AI Contract Overview

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The Department of Justice, Bureau of Prisons, Federal Prison Industries, Services Business Group is seeking a small business contractor to provide consulting and project management for Call Center Operations across its Services Factories. The ideal candidate must possess specialized experience in call center operations within a prison environment, be a United States citizen capable of obtaining necessary federal clearances, and preferably be located in the Washington, D.C. area. This firm fixed price requirements contract consists of a twelve month base year with two optional one year extensions, potentially running through July 31, 2013. Awards will be granted to the responsible offeror based on a combination of price and technical requirements, with technical evaluations conducted on a pass or fail basis. All solicitation materials and updates are managed exclusively through the General Services Administration website.

General Info

Contract Value

$262,800

NAICS

611430 - Professional and Management Development Training

Place of Performance

400 First Street NW, WASHINGTON, DC, 20534, USA

Set-Aside

NONE

Award Issued Date

Documents

0

No documents available

Documents will appear here when they are available.

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Uniform Contract Format

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Timeline

PhaseAwarded
Posted

Combined Synopsis

Awarded

Contract was awarded

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Justice → Inc Federal Prison Industries
Contacts2 people available
OfficeWASHINGTON, DC, 20534, USA
Office AddressWASHINGTON, DC, 20534, USA
Contacts
Clara A. RobertsSupervisory Contract Specialist
Darin SmithContract Specialist

Full Description

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Department of Justice, Bureau of Prisons, Federal Prison Industries, Services Business Group (SBG) has a need for a contractor to provide consulting and project management for all the Services Factories, specializing in Call Center Operations. The contractor will require the working knowledge of and experience in Call Center Operations with special emphasis upon experience in providing these services in a prison environment. It is preferred the contractor to be located within the Washington, D.C. area to eliminate the need for travel to our Central Office location. The contractor must be a citizen of the United States and must be able to obtain the approved clearance for access to Federal Prisons and to other Federal Facilities as needed within the course of the work. The solicitation is restricted to 100% Small Business. Performance periods under this contract will at date of award to 12 months for the base year, with two (2) one-year option periods, with service ending (if all options years are renewed) on July 31, 2013. The solicitation is for a firm fixed price, requirements contract. The government will award to the responsible offeror whose bid conforms to the solicitation, is considered most advantageous to the government with price and technical requirements considered. Technical requirements will be rated on a pass or fail basis. This solicitation is available today and is distributed solely through the General Services Administrations Federal Business Opportunities web site http: //www.fedbizopps.gov. Hard copies of the quotation will not be available. The site provides downloading instructions. All future information about this acquisition, including quotation amendments, will be distributed solely through this site. Interested parties are responsible for monitoring this site to ensure that they have the most up-to-date information about this acquisition. The estimated closing date is on or about July 8, 2010.

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