Call Tracking and Lead Management System Setup

The contract requires the setup and ongoing maintenance of a secure call tracking and lead management system designed to log inbound leads, accurately attribute sourcing channels, and guarantee 99 percent system uptime. The solution must comply with federal security standards to protect sensitive data and ensure operational integrity within a government environment. The system is expected to support efficient lead handling and reporting while remaining resilient against outages or breaches, with continuous monitoring and troubleshooting as part of the service requirements. This subcontract is designated as a Total Small Business Set-Aside under the SBA program, with the NAICS code 518210 indicating it pertains to data processing, hosting, and related services. The award is managed by the Department of Defense through the W7MW Uspfo Activity Ar Arng, with performance required at North Little Rock, Arkansas, ZIP 72199. Proposals must be submitted by July 6, 2026, at 4:00 PM, and the opportunity was posted on June 30, 2026. Only small businesses meeting SBA size standards are eligible to respond, and the work involves maintaining a robust, compliant infrastructure that integrates seamlessly with federal security mandates.