CASEGUARD STUDIO STANDARD LICENSE RENEWAL

The Internal Services Department for the County of Los Angeles is soliciting bids for the annual renewal of eight user licenses for the CaseGuard Ultimate Suite, or a department-approved equal, for the performance period of November 6, 2026, through November 5, 2027. This on-premise redaction software is designed for the secure editing and redaction of digital records, including video, audio, documents, emails, and images, and is capable of operating in air-gapped environments. Key technical requirements include unlimited AI detection and redaction for faces, license plates, and screens, automatic muting of personally identifiable information across 30 audio categories, and the provision of 48,000 AI credits for transcription and translation. The award will be granted to the bidder determined to be the most responsive and responsible, with the County reserving the right to negotiate final price, terms, and conditions. Bidders must provide a manufacturer's certification letter and complete all required exhibits, including organization questionnaires and compliance certifications. Payment terms are net thirty days, though certified Local Small Business Enterprises receive prompt payment within fifteen days. The procurement emphasizes inclusivity, encouraging bids from SBE, LSBE, DVBE, and Social Enterprises, and requires vendors to interview qualified candidates from the GAIN and GROW programs. Electronic delivery of the licenses is required, and the County serves as the sole judge of satisfactory performance during a thirty-day acceptance testing period.