V225--Ambulance Services (Charleston area)

The Department of Veterans Affairs, VA Maryland Health Care System, awarded an Indefinite Delivery Indefinite Quantity (IDIQ) contract to Jen-Care Ambulance of the Kanawaha and Mid-Ohio Valleys Inc. for non-emergency ambulance services in the Charleston area. The contract, numbered 36C24526D0032, has a maximum ceiling value of 9,000,000.00 and a total performance period running from April 1, 2026, through September 30, 2030, consisting of a base period and four option years. Services are required 24/7 to support up to 11 simultaneous patient transports across West Virginia, Pennsylvania, Ohio, Kentucky, Maryland, and Washington, D.C., with primary locations including the Hershel Woody Williams VA Medical Center and various Community-Based Outpatient Clinics. The contractor is responsible for providing Advanced Life Support, Basic Life Support, and Critical Care Transport services, adhering to strict performance standards such as a 95 percent on-time pickup rate and immediate incident reporting. Compliance requirements include maintaining specific insurance coverages for general, automobile, and workers compensation liability, as well as strict adherence to HIPAA and Privacy Act regulations regarding patient health information. Personnel must undergo background investigations for low-risk position sensitivity. Contract administration is managed by Contracting Officer Mark Smith, and all invoicing must be submitted electronically via the FSC e-Invoice Payment portal.