This Government Contract opportunity from Department Of Defense was posted on May 20, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Cloud-Based Contact Center (SaaS) Platform Management

Closed

Federal

Submission Closed05/27/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 518210

New

International

Brighton Centre Ticketing system 2027

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Brighton and Hove City Council is seeking a concessionaire to provide a fully managed hosted ticketing solution for the Brighton Centre. The selected provider will be responsible for the implementation and ongoing support of a hosted ticketing platform, onsite box office systems, access control, ticket scanning technology, CRM and marketing services, and financial reporting. The contract also encompasses the provision of all necessary hardware and software to ensure a seamless operational experience. The solution must be capable of supporting approximately 225,000 ticket sales annually for a diverse range of live entertainment, conferences, and events. The primary objectives are to maximize ticket sales, enhance customer engagement, and improve operational efficiency and commercial income for the Council. Interested parties must submit their responses by October 12, 2026.

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DEADLINE

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Historical Archives Digitization

Solicitation # FA440727QTW02

The Department of Defense is seeking capabilities statements for a historical archives digitization project under solicitation FA440727QTW02. The requirement focuses on digitizing historical archives in strict accordance with FADGI 3 Star, NARA compliance, and DoDI 5200.48 guidelines. This effort falls under NAICS code 518210 and will be performed at Scott Air Force Base in Illinois. Interested parties must submit their capabilities statements to Tymera Washington and Erica Bratton by the response deadline of September 2, 2026. This sources sought notice is intended to gauge industry interest and capability to meet the specified technical standards for archival digitization.

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DEADLINE

HANDSHAKE SOFTWARE AS A SERVICE SUBSCRIPTION

Solicitation # TB071520261025

The Washington Headquarters Services Acquisition Directorate intends to issue a sole source award to Stryder Corp. for an enterprise Handshake Premium SaaS subscription. This platform will support the Human Resources Directorate in executing centralized early-career sourcing and strategic recruiting campaigns across national higher-education networks for various Department of Defense components and executive offices. The procurement includes 20 recruiter seat licenses, the Talent Engagement Suite, an advanced brand page, an insights and reporting dashboard, and expert onboarding and technical support. The government has identified Handshake as the only capable vendor due to its proprietary code and exclusive partnerships with over 1,400 accredited higher-education career centers. This action is being pursued under the authority of 41 U.S.C. 1901 and simplified procedures. While this is a notice of intent and not a request for quotes, interested parties may submit capability statements via email by September 14, 2026. The primary NAICS code for this effort is 518210.

Washington Headquarters Services (whs)

POSTED

DEADLINE

Software Hosting and Data Maintenance Services

Department of State Health Services

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DEADLINE

CORES Responder Management System (RMS), EMResource Per Capita and EMResource Dialysis

Solicitation # HHS0017688

The Texas Health and Human Services Commission (HHSC) is issuing an Invitation for Bids (IFB No. HHS0017688) to establish contracts for the renewal of the CORES Responder Management System (RMS), EMResource Per Capita, and EMResource Dialysis. These web-based tools, developed by Juvare, are used by government agencies and healthcare providers to monitor and notify changes in resource status, such as diversions. This is a proprietary purchase under Texas Government Code 2155.067, meaning only bids that conform exactly to the specified brand, make, and model will be considered. The contract is expected to begin upon the date of award and expire on August 31, 2027, with a historical annual spend guideline of approximately 734,822.87 dollars. The award will be based on the best value to the State of Texas, evaluating the bidder's ability to meet specifications, performance delivery, and price. Key requirements include a four-hour response time for service calls and the provision of services during standard business hours, Monday through Friday. Bidders must submit their responses by September 24, 2026, via the HHS Online Bid Room, email, or physical USB delivery. Selected contractors must adhere to strict personnel standards, including comprehensive background checks and E-Verify employment eligibility, and maintain significant insurance coverages, including professional liability and commercial general liability of at least 1 million dollars.

Department of State Health Services

POSTED

DEADLINE

Virtual Training Platform & Hosting

POSTED

DEADLINE

Data Entry and Tabulation Services

PACE-OCTA Marketing & Customer Engagement

POSTED

DEADLINE

Payment Gateway and SaaS Provider

Elbert County Board of Commissioners

POSTED

1 day ago

DEADLINE

in about 1 month

AI Contract Overview

The contract involves providing continuous management, configuration, and technical support services for the NICEinContact cloud-based SaaS contact center platform used by the Navy Recruiting Command. This platform enables real-time chat functionality on the command’s public websites, requiring comprehensive integration, monitoring, and troubleshooting to ensure seamless operations. The work will take place primarily in Millington, with the Department of Defense’s Naval Supply Fleet Logistics Center Norfolk overseeing the contract. This opportunity is set aside entirely for small businesses under the SBA’s Total Small Business Set-Aside program, with a NAICS code of 518210, which covers data processing, hosting, and related services. The solicitation was posted on May 20, 2026, and the deadline for responses is May 27, 2026. The contract categorization is a subcontract, emphasizing the need for specialized support services that maintain the reliability and effectiveness of the cloud-based communication platform essential for Navy Recruiting Command’s public engagement efforts.

General Info

Provide continuous technical support and management for Navy Recruiting Command’s NICEinContact SaaS platform.

Agency

Department Of Defense → Navsup Flt Logistics Ctr NorfolkView Agency

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related ServicesView NAICS

Place of Performance

Millington, TN, 38054, USA

Set-Aside

SBA

Documents

This scope was carved out of N0018926QD106.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

NICEinContact Software Licenses

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

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Timeline

PhaseClosed

PostedMay 20

subcontract

Response DeadlineMay 27

Deadline has passed

Submission Closed

05/27/2026, 09:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Defense → Navsup Flt Logistics Ctr Norfolk

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Defense → Navsup Flt Logistics Ctr Norfolk

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Provide ongoing management, configuration, and technical support for the NICEinContact SaaS platform enabling real-time chat on Navy Recruiting Command’s public websites, including integration, monitoring, and troubleshooting.