This Government Contract opportunity from Department Of Veterans Affairs was posted on August 12, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Cloud Contact Center (CCaaS) Implementation
Contract Overview
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AI Contract Overview
The Department of Veterans Affairs, through the Office of Small and Disadvantaged Business Utilization, is seeking a subcontractor for the Cloud Contact Center (CCaaS) Implementation project. This initiative focuses on the design, configuration, and deployment of cloud-based contact center solutions specifically tailored for VA telehealth and veteran support services. The technical scope includes the integration of VoIP/SIP systems, CRM platforms, and AI-driven analytics to enhance service delivery. This opportunity falls under NAICS code 518210 and was posted on August 12, 2026. Interested parties must submit their responses by the deadline of August 31, 2026, at 4:00 PM. The contract aims to modernize communication infrastructure to better support the critical healthcare and support needs of the veteran population.
General Info
Documents
This scope was carved out of 36U10126Q0022.
The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.
R499--Small Business Event | Verizon Federal Public Sector Virtual Business Opportunity Session | Cisco Webex Sept 1
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Timeline
Submission Closed
Organization & Contact Information
Full Description
More opportunities from Department Of Veterans Affairs → Office Of Small & Disadvantaged Business Utilization (osdbu) (36U101)
Same awarding agency
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