This Government Contract opportunity from Florida was posted on October 7, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Cloud Platform as a Service (PaaS) for Virtual Agent Support

Closed

State & Local

Submission Closed10/10/2025, 08:45:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 518210

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Solicitation # W91CRB-26-0000_043711

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Organizational Analytics Platform RFP

Solicitation # 8559

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Solicitation # BPM059075

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DEADLINE

CCaaS Technology ProviderThis subcontract opportunity with the Oklahoma Insurance Department seeks a CCaaS Technology Provider to supply and maintain a cloud-based contact center platform for State-Based Exchange projects. The selected provider will deliver a scalable environment featuring Automatic Call Distribution, Interactive Voice Response, telephony services, queue management, callbacks, and various digital channels to support prime contractors. To ensure security and regulatory adherence, the provider must maintain HIPAA compliance and hold either FedRAMP or StateRAMP certifications. Interested parties should note that the response deadline is November 19, 2026, and the project falls under NAICS code 518210.

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DEADLINE

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Solicitation # 2026-041

The New Hampshire Department of Transportation Bureau of Turnpikes is soliciting proposals under solicitation DoIT 2026-041 for a new E-ZPass Back Office System (BOS). This firm-fixed-price contract seeks a vendor to design, implement, transition, and operate a modern BOS, Call Center, and Walk-In-Centers using a Software as a Service (SaaS) and Infrastructure as a Service (IaaS) model. The scope includes managing electronic tolling revenue collection, invoice and violation processing, and the integration of AI and a redesigned website. The project timeline mandates that design, development, and implementation be completed by June 30, 2030, with a Go-Live date of July 1, 2030. The initial operation and maintenance period runs through June 30, 2035, with the state holding an option for three additional three-year extensions. The selected vendor must adhere to rigorous technical and security standards, including multiple NIST frameworks for cybersecurity, Zero Trust Architecture, and PII privacy protection. System acceptance is phased, requiring successful completion of User Acceptance Testing (UAT) and Operational Acceptance Testing (OAT), with all high-severity issues resolved prior to final acceptance. Proposals are due by January 15, 2027, and will be evaluated on a 200-point scale, with significant weight placed on product demonstrations. The contract is governed by the P-37 State of New Hampshire General Provisions and is subject to the exclusive jurisdiction of the Merrimack County Superior Court.

Department Of Transportation

POSTED

1 day ago

DEADLINE

in 3 months

AI Contract Overview

This subcontract involves the provision and ongoing support of an IBM Watson-based Platform as a Service to power the ELI virtual agent for the Florida Department of Health. The scope of work specifically includes the implementation and maintenance of live chat and voice functionality to enhance the agency's virtual agent capabilities. The opportunity is categorized under NAICS code 518210 and was posted on October 7, 2025. Interested parties must adhere to a brief response window, with the deadline for submissions set for October 10, 2025.

General Info

Agency

Florida → Department of Health

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

FL, USA

Set-Aside

NONE

Documents

This scope was carved out of EXP2646.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

IBM-PaaS/Watson

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedOct 7

subcontract

Response DeadlineOct 10

Deadline has passed

Submission Closed

10/10/2025, 08:45:00 PM UTC

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Organization & Contact Information

AgencyFlorida → Department of Health

ContactsNo contacts available

OfficeN/A

Organization / AgencyFlorida → Department of Health

Office AddressN/A

ContactsNo contact information available

Full Description

Provision and ongoing support of an IBM Watson-based PaaS to power the ELI virtual agent, including live chat and voice functionality for the Florida Department of Health.