Collection Services for the Finance Department

The City of Pasadena is seeking to engage a qualified third-party collections agency through a solicitation process to improve its debt recovery efforts. The contract, titled "Collection Services for the Finance Department," aims to outsource accounts that the City's in-house collections team has been unable to recover, thereby enhancing overall efficiency and effectiveness in managing delinquent accounts. The project is expected to have a contract value ranging from $500,000 to $2,000,000, with a response deadline set for October 18, 2024. The selected vendor will need to demonstrate relevant experience with similar projects, providing detailed information about past work, including project scope, location, duration, and client contacts, through a relevant experience form. Vendors must also complete required forms such as a Vendor Questionnaire and Licenses and Certifications documentation to affirm compliance with equal opportunity employment, non-segregation policies, and licensing requirements, including local and state certifications. The procurement process emphasizes adherence to administrative and legal standards, ensuring that bidders are qualified and capable of delivering professional collection services. The primary contact for this solicitation is Maria Torres, reachable via email and phone, and additional project details are accessible through the City of Pasadena’s procurement portal. This initiative reflects the City’s commitment to optimizing its financial operations by partnering with experienced collection agencies to recover outstanding debts efficiently.