This Solicitation opportunity from New Hampshire was posted on September 9, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Communication Access Scheduled Signed Language Interpreting Services
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The New Hampshire Department of Health and Human Services, Division of Office of the Commissioner, Office of Health Access, is soliciting a single vendor to provide statewide communication access services from January 1, 2027, through June 30, 2028, with potential extensions up to five years. The scope of work includes scheduled signed language interpretation, Communication Access Real-Time Translation (CART), and scheduled reader services for individuals who are deaf, hard of hearing, or have communication and reading disabilities. These services must be available 24/7 across on-site, community, and virtual platforms, with a requirement to respond to regular requests within 48 hours and fulfill emergent requests with less than 48 hours' notice. The selected contractor must ensure all interpreters are licensed in New Hampshire and comply with the minimum compensation rates established in RSA 521-A:12. Technical requirements include the maintenance of a secure scheduling portal and electronic records system that adheres to WCAG 2.1 Level AA accessibility standards and OWASP Top Ten security protocols. The contract is subject to federal and state regulations, including HIPAA privacy rules, Title VI compliance for limited English proficiency, and the Americans with Disabilities Act. Awarding is based on the highest overall score rather than the lowest cost, requiring vendors to meet a minimum technical threshold of 400 points. Payment is contingent upon the availability of appropriated funds and is managed through monthly invoicing.
General Info
Place of Performance
Not specifiedSet-Aside
Timeline
Submission Closed
Organization & Contact Information
Full Description
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