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This Solicitation opportunity from New Hampshire was posted on September 9, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Communication Access Scheduled Signed Language Interpreting Services

Closed
b2d13f21-d7b9-48ad-a62b-4bb28cbbf9f8State & Local

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The New Hampshire Department of Health and Human Services, Division of Office of the Commissioner, Office of Health Access, is soliciting a single vendor to provide statewide communication access services from January 1, 2027, through June 30, 2028, with potential extensions up to five years. The scope of work includes scheduled signed language interpretation, Communication Access Real-Time Translation (CART), and scheduled reader services for individuals who are deaf, hard of hearing, or have communication and reading disabilities. These services must be available 24/7 across on-site, community, and virtual platforms, with a requirement to respond to regular requests within 48 hours and fulfill emergent requests with less than 48 hours' notice. The selected contractor must ensure all interpreters are licensed in New Hampshire and comply with the minimum compensation rates established in RSA 521-A:12. Technical requirements include the maintenance of a secure scheduling portal and electronic records system that adheres to WCAG 2.1 Level AA accessibility standards and OWASP Top Ten security protocols. The contract is subject to federal and state regulations, including HIPAA privacy rules, Title VI compliance for limited English proficiency, and the Americans with Disabilities Act. Awarding is based on the highest overall score rather than the lowest cost, requiring vendors to meet a minimum technical threshold of 400 points. Payment is contingent upon the availability of appropriated funds and is managed through monthly invoicing.

General Info

NH DHHS seeks one vendor for communication access and interpretation services by 2026.

Documents

13

Appendix F Program Staff List for RFP 2027 OCOM 03 Commu App

XLSX, High priority: read this first3 pages · sow
High

RFP-2027-COM-03-COMMU Communication Access Scheduled Signed Language Interpreting Services Scope of Services

PDF, High priority: read this first14 pages · sow
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RFP 2027 OCOM-03 Appendix G Pricing Workbook

XLSX, High priority: read this first1 page · rfp
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RFP-2027-OCOM-03-COMMU Addendum #1

PDF, High priority: read this first1 page · amendment
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RFP-2027-OCOM-03-COMMU Addendum #2

PDF, High priority: read this firstamendment
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RFP-2027-OCOM-03-COMMU Communication Access Scheduled Signed Language Interpreting Services

PDF, High priority: read this first22 pages · rfp
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RFP-2027-OCOM-03 Communication Access Services Technical Response

DOCX, High priority: read this first5 pages · rfp
High

RFP 2027 OCOM 03 Communication App Fee Schedule

XLSX, High priority: read this first1 page · rfp
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RFP 2027 OCOM 03 Communication Application Addendum - Title VI Compliance

DOCX, High priority: read this first7 pages · amendment
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RFP-2027-OCOM-03 Communication Application Agreement

PDF, High priority: read this first35 pages · contract-document
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RFP 2027 OCOM 03 Communication Application Technical Requirements

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RFP-2027-OCOM-03-COMMU Official Q&A

PDF, High priority: read this first3 pages · q-and-a
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RFP-2027-OCOM-03-COMMU Vendor Solicitation Response

DOCX, High priority: read this first3 pages · rfp-response
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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyNew Hampshire → Dhhs-Department Of Health & Human Services
Contacts1 person available
OfficeNH
Office AddressNH
Contacts
danielle richeyDanielle Richey

Full Description

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The New Hampshire Department of Health and Human Services, Division of Office of the Commissioner (OCOM), Office of Health Access (OHA) (“Department”) is seeking responses to this Request for Proposals ("Solicitation" or "RFP") from qualified Vendors to provide: Scheduled Signed Language Interpretation Services, Communication Access Real-Time Translation (CART), and Scheduled Reader Services for individuals who are deaf, have hearing loss, have a disability that impacts their communication, or individuals who have a disability that impacts their ability to read documents. Communication access services for Department staff to ensure effective communication with clients that correspond with the Department through telephone services, translation of written materials, and in-person services. Qualified vendors must comply with the minimum rates for qualified interpreter services as outlined in RSA 521-A – Interpreters for the Deaf Section 521-A:12 – Compensation. RSA 521-A:12 Fee Schedule The Department anticipates awarding one (1) contract for the services in this Solicitation.

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