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Contact Center Infrastructure (CCI) Software Provider

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract opportunity with the Department of Veterans Affairs Technology Acquisition Center Nj involves providing core software platforms and licensing for prime contractors on Enterprise Command Operations projects. The selected provider will deliver a fully integrated Contact Center Infrastructure solution featuring multi-channel contact handling, intelligent routing, and real-time reporting. These services are delivered through Firm-Fixed-Price licensing models and must be available via cloud or on-premise platforms. For all cloud deployments, the provider must maintain FedRAMP certification to ensure security and compliance. The primary objective is the delivery of software licenses and a fully functional CCI platform under NAICS code 511210. This engagement supports the critical operational needs of the VA by ensuring robust communication infrastructure for their command operations.

General Info

VA subcontract for FedRAMP certified Contact Center Infrastructure software and licensing under NAICS 511210.

Agency

Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)View Agency

NAICS

511210 - Software PublishersView NAICS

Place of Performance

NJ

Set-Aside

NONE

Documents

This scope was carved out of 36C10B26Q0368.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

DE01--ECO CCI Managed Services VA-27-00000467

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Timeline

PostedJul 16

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

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Office AddressN/A

ContactsNo contact information available

Full Description

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Supplies core software platforms and licensing for prime contractors on Department of Veterans Affairs (VA) Enterprise Command Operations projects. Provides a fully integrated CCI solution supporting multi-channel contact handling, intelligent routing, and real-time reporting via Firm-Fixed-Price licensing models. Requires cloud or on-premise platforms and FedRAMP certification for cloud deployments. Delivers software licenses and a functional CCI platform.

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