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This Government Contract opportunity from Export-Import Bank Of The US was posted on August 19, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Customer Engagement & Satisfaction Management

Closed
Federal

Contract Overview

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The Customer Engagement and Satisfaction Management subcontract, issued by the Export-Import Bank of the United States, focuses on maintaining high levels of customer satisfaction through strategic communication and coordination. The selected provider will be responsible for managing stakeholder relations, resolving issues, and collecting critical feedback both during and after events to ensure service quality. This opportunity is categorized under NAICS code 811212 and was posted on August 19, 2026. Interested parties must submit their responses by the deadline of August 31, 2026.

General Info

EXIM Bank subcontract for customer engagement and satisfaction management; responses due August 31, 2026.

NAICS

811212 - Computer and Office Machine Repair and Maintenance

Place of Performance

N/A, AX1

Set-Aside

NONE

Documents

This scope was carved out of 83310126Q1BDE.

The full solicitation package (9 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Export Business Development Events (Export BDE) Global

AI Contract Breakdown

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyExport-Import Bank Of The US → Export Import Bank Of The US
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Ensure high customer satisfaction through responsive communication, stakeholder coordination, issue resolution, and feedback collection during and after events.

More opportunities from Export-Import Bank Of The US → Export Import Bank Of The US

Same awarding agency

NAICS: 519290
Federal
EIU brand name justification combined synopsis-solicitation
Solicitation # 83310127Q0008
The Export-Import Bank of the United States (EXIM) is seeking quotations for a firm fixed-price contract to procure the Economist Intelligence Unit (EIU) database, specifically the Economic Indicators database. The scope of work includes providing online access to EIU Viewpoint (Country Analysis Advanced Global) and Operational Risk for up to 10 users, as well as providing analyst support for content and methodology questions and necessary training and service enhancement updates. The contract is structured with an initial one-year base period from November 8, 2026, to November 7, 2027, with subsequent one-year option periods. This procurement is categorized under NAICS code 519290 and is set aside for Women-Owned Small Businesses (WOSB). Award decisions will be based on the offeror being responsive and responsible, with a review of past performance and the lowest price. While the EIU database is the preferred brand, offerors may propose equal products provided they meet all salient physical, functional, and performance characteristics and include detailed descriptive literature and commercial item attestation. All quotes must be submitted via email to the designated point of contact by November 6, 2026, at 2:00 PM ET. Eligible firms must be registered in the System for Award Management (SAM), and all costs, including shipping, freight, and tariffs, must be included in the final quoted price. Invoicing is to be processed electronically through the Invoice Processing Platform (IPP).
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POSTED

21 days ago

DEADLINE

in 9 days
View Details

Earlier notices in this NAICS code

Posted before this notice, open and closed

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