This Solicitation opportunity from Florida was posted on July 29, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Relationship Management Application Manual

Closed

25-X-01638State & Local

Submission Closed08/06/2025, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541511

New

International

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POSTED

about 11 hours ago

DEADLINE

in 28 days

AI Contract Overview

The City of Tampa's Customer Experience Department is seeking a contractor to develop a comprehensive manual using a specialized software application that facilitates automated documentation of CRM workflows and processes. The primary goal is to create a tool that helps staff generate detailed user manuals and training materials by capturing and illustrating step-by-step interactions within the CRM interface, thereby enhancing user understanding and operational efficiency. The project is posted under solicitation number 25-X-01638, with a response deadline of August 6, 2025, and is valued between $50,000 and $150,000. The contract falls under the NAICS code 541511, which pertains to custom computer programming services, and is managed by the Florida Department of Technology & Innovation. The designated point of contact for this project is Lewina Woodard, who can be reached via email or phone for further inquiries. The project aims to streamline CRM documentation processes, ultimately improving staff training and user support within the City of Tampa’s Customer Experience Department.

General Info

Agency

Florida → Technology & Innovation

NAICS

541511 - Custom Computer Programming Services

Place of Performance

FL, USA

Set-Aside

NONE

Documents

City of Tampa RFP 25 X01638 - Customer Relationship Management Application Manual

11 pages · rfp

High

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

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Timeline

PhaseClosed

PostedJul 29

Solicitation

Response DeadlineAug 6

Deadline has passed

Submission Closed

08/06/2025, 12:00:00 AM UTC

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Organization & Contact Information

AgencyFlorida → Technology & Innovation

Contacts1 person available

OfficeN/A

Organization / Agency

Florida → Technology & Innovation

Office AddressN/A

Contacts

Lewina Woodard

contact@example.gov

+1 (555) 000-0000

Full Description

The City of Tampa Customer Experience Department has a need to build a manual using a software application that enables automated documentation of CRM workflows and processes. The tool should assist staff in generating user manuals and training content by capturing step-by-step interactions within the CRM interface.