Customer Service Call Center Operations

The contract calls for the provision of Tier 1 customer service support via phone and chat to assist with child support collections and disbursements, addressing inquiries related to payment details, account statuses, and transaction discrepancies. The service must be delivered efficiently and accurately to ensure timely resolution of issues for the public, maintaining high standards of responsiveness and compliance with state protocols. The work requires trained personnel capable of handling sensitive financial and personal data with confidentiality and professionalism. This is a subcontract opportunity posted by the Missouri Procurement Office under the NAICS code 811211, with a response deadline of July 15, 2026, and a posting date of July 2, 2026. The place of performance and specific office address are not detailed, indicating potential flexibility in location, though the service must align with Missouri's operational requirements. Bidders must be prepared to meet performance expectations without explicit set-aside provisions, and all proposals should be submitted through the provided Oracle Cloud portal by the stated deadline.