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Customer Service Center (CSC) Operations

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract involves operating a Customer Service Center (CSC) to provide call center support for the Department of Veterans Affairs (VA). The primary responsibilities include assisting VA providers, beneficiaries, and other stakeholders with audit status inquiries, handling documentation requests, and resolving disputes. This subcontract aligns with the NAICS code 561421, which pertains to telephone call centers and customer support services. The work will be performed in Washington, D.C., with the contract managed by the Sac Frederick office within the Department of Veterans Affairs. The solicitation was posted on December 2, 2025. While specific details such as set-aside status or an agency point of contact are not provided, this effort supports the VA’s mission by ensuring effective communication and timely resolution of customer service issues within the veterans’ community.

General Info

Operate VA Customer Service Center in Washington, D.C., handling audit inquiries, disputes, and requests.

Agency

Department Of Veterans Affairs → Sac Frederick (36C10X)

NAICS

561421 - Telephone Answering Services

Place of Performance

Washington, DC, 20420, USA

Set-Aside

NONE

Documents

This scope was carved out of VHA-OF-RAS-36C10X26C0003.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

VHA-Office of Finance-Recovery Audit Services (Contract No. 36C10X26C0003)

AI Contract Breakdown

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Timeline

PostedDec 2

subcontract

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → Sac Frederick (36C10X)

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Veterans Affairs → Sac Frederick (36C10X)

Office AddressN/A

ContactsNo contact information available

Full Description

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Operate a call center to support VA providers, beneficiaries, and stakeholders with audit status, documentation requests, and dispute resolution.

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