This Government Contract opportunity from General Services Administration was posted on April 3, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Support & Help Desk Services

Closed

Federal

Submission Closed06/19/2026, 11:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561421

New

Federal

24/7 Telephone Operator and Telecommunications Support

255-NETWORK Contract Office 15 (36C255)

POSTED

DEADLINE

On-Site Telephone Operator Services

255-NETWORK Contract Office 15 (36C255)

POSTED

DEADLINE

Telephone Operator Support Services l KCVA | Base plus four (4) option years

Solicitation # 36C25526Q0654_1

The Department of Veterans Affairs, through Network Contracting Office 15, is seeking a single award Firm Fixed Price contract for on-site telephone operator and telecommunications support services at the Kansas City VA Medical Center and its associated sites in Missouri. The contractor will be responsible for providing all necessary personnel, supervision, and management to ensure continuous service coverage 24 hours a day, 7 days a week. The contract structure consists of a base year with four additional option years, with individual bulk funded task orders to be issued by the contracting office. This procurement is set aside for Service-Disabled Veteran-Owned Small Businesses under NAICS code 561421, which carries a size standard of 19 million dollars. Solicitation number 36C25526Q0654 was scheduled for release around September 10, 2026, with a response deadline of September 17, 2026. All inquiries and submissions are directed to the Contracting Officer, Aubrey Visocsy.

255-NETWORK Contract Office 15 (36C255)

POSTED

DEADLINE

Telephone Operator Support Services l KCVA | Base plus four (4) option years

Solicitation # 36C25526Q0654

The Department of Veterans Affairs Network Contracting Office has issued solicitation 36C25526Q0654 for a firm-fixed-price contract to provide 24/7 on-site telephone operator and telecommunications support services for the Kansas City VA Medical Center and its associated sites. This requirement is 100% set-aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB) under NAICS code 561421. The contract structure consists of a base year starting October 1, 2026, with four optional extension years. The contractor is responsible for providing all personnel, management, and resources to handle internal and external call routing, emergency communications, alarm monitoring, and message delivery. Performance is measured against strict service levels, including an average speed of answer of 10 seconds or less, a maximum ring duration of 30 seconds, and an abandonment rate below 5 percent. Award decisions will be based on the most advantageous offer to the government, where non-price factors—specifically staffing and key personnel, the training plan, and quality review processes—are significantly more important than price. The contractor must adhere to rigorous security and privacy standards, including HIPAA compliance, VA cybersecurity directives, and personnel vetting. Invoicing is managed electronically through the Tungsten EIPP system, and performance is monitored via a Quality Assurance Surveillance Plan using a rating scale from Unacceptable to Superior.

255-NETWORK Contract Office 15 (36C255)

POSTED

DEADLINE

FIRE AND EMERGENCY MEDICAL DISPATCH SERVICES

Solicitation # RFP-2026-0003

The City of Barstow is seeking proposals for Fire and Emergency Medical Dispatch Services under solicitation number RFP-2026-0003. This local government opportunity is focused on securing professional dispatch services to be performed within Barstow, California. Interested parties must submit their responses by the deadline of September 14, 2026, at 4:00 PM PT. Detailed bid documents and addenda are available through the official City of Barstow business opportunities portal or the Biddingo platform.

POSTED

DEADLINE

New Mexico Crisis and Access Line Services

Solicitation # 27-630-7901-0007

The New Mexico Health Care Authority is seeking a qualified organization to operate the statewide behavioral health crisis contact center under solicitation RFP 27-630-7901-0007. The selected contractor will provide 24/7/365 telephonic crisis response via phone, chat, and text to support individuals experiencing mental health, substance use, or emotional distress. Services must be delivered by licensed behavioral health professionals and remain fully aligned with National 988 Suicide & Crisis Lifeline standards to ensure a coordinated response across the state. This solicitation was posted on August 17, 2026, with a response deadline of September 30, 2026. Managed by the New Mexico Human Services Department, the contract focuses on establishing a clinically sound and accessible system integrated with New Mexico's broader crisis continuum. Interested parties may contact Tami Spellbring for further information regarding this procurement opportunity.

New Mexico Human Services Department

POSTED

DEADLINE

24-Hour Answering Service

Solicitation # PKS-RFP-27-0440

The City of Phoenix Parks and Recreation Department is soliciting offers under RFP PKS-RFP-27-0440 for a professional 24/7 bilingual inbound call center service. The selected vendor will handle calls regarding public safety, observations, and general concerns in City parks, utilizing City-provided scripts and FAQs. Key deliverables include the implementation of a secure, mobile-accessible online portal for real-time data access, the provision of searchable call logs in Excel or CSV format, and the delivery of quarterly and annual trend analysis reports. The contractor must also provide year-round technical support and maintain records for 24 months. The procurement process emphasizes strict compliance with federal and local regulations, including FTA federal certifications, Buy America requirements, and the City's Disadvantaged Business Enterprise (DBE) and Small Business Participation Plan. Award decisions will be based on a points-based scoring method to identify the most advantageous offer. Administrative requirements include a default payment term of net 45 days, though prompt payment discounts and a Single Use Account program are available. Contractors must adhere to non-discrimination policies, maintain a positive safety record, and grant the City audit rights for five years following contract completion. All offers must be submitted electronically through the City's procurement portal.

POSTED

DEADLINE

Help Desk and User Support Services

Ofc Of Acquisition And Grants Management

POSTED

DEADLINE

FY26 Concierge Executive ServicesThe FY26 Concierge Executive Services engagement is a forecasted requirement by the Federal Acquisition Service within the General Services Administration to provide premium white-glove virtual receptionist and concierge communication services. The primary objective is to support a designated GSA Senior Leader by acting as a seamless extension of the agency's brand. The provider will ensure that high-level professionals, VIPs, and stakeholders receive elite, accurate, and timely assistance. A critical component of this service involves the automatic routing of any unanswered calls to the designated leader's phone directly to concierge agents, who will then manage the call and provide necessary assistance to the caller. This procurement is currently listed as a forecast with a posted date of August 6, 2026. While specific solicitation numbers and set-aside details are not yet defined, the project is managed through the General Services Administration. Key points of contact for this requirement include Paul Detitta and Small Business Specialist Alexander Stutzman. The service is designed to maintain professional continuity and high-standard communication management for executive-level leadership within the agency.

Federal Acquisition Service

POSTED

DEADLINE

Maternal and Child Health Encounters Networks (MCHEK)The Maternal and Child Health Encounters Networks (MCHEK) program, managed by the Health Resources and Services Administration under the Department of Health and Human Services, focuses on improving maternal and infant health outcomes. The initiative aims to prevent exposure to harmful materials before, during, and after pregnancy by providing evidence-based information and personalized counseling. This is achieved through a national expert-staffed call center that offers guidance on nutrition, medications, household products, and environmental exposures. To ensure accessibility and efficiency, the program translates complex scientific data into clear guidance for families and healthcare providers, utilizing emerging technologies such as artificial intelligence. This forecast is categorized under NAICS code 561421 and is designed to empower informed decision-making to promote healthier pregnancies and infant development.

Health Resources And Services Administration

POSTED

DEADLINE

24/7 After-Hours Call Center Support ServicesThe contract provides for 24/7 after-hours telephone support services to the Richard L. Roudebush VA Medical Center, ensuring continuous assistance outside standard business hours. The vendor will be responsible for answering incoming calls, triaging both medical and administrative inquiries, escalating urgent matters to appropriate personnel, and maintaining accurate, up-to-date call logs to ensure accountability and continuity of care. This service is critical to maintaining patient access and operational readiness during non-business hours. The contract is classified as a subcontract under NAICS code 561421, which pertains to telephone call centers, and is managed by the Department of Veterans Affairs through the 250-NETWORK Contract Office 10 (36C250). It was posted on July 7, 2026, and the place of performance is not explicitly specified, implying services may be delivered remotely or from a centralized call center capable of serving the medical center’s needs around the clock. No set-aside type or specific point of contact is noted, but the requirement emphasizes reliable, round-the-clock support without interruption to meet the unique needs of a federal healthcare facility.

250-NETWORK Contract Office 10 (36C250)

POSTED

DEADLINE

Technical Assistance Response System (TARS) SupportThe contract is for the Technical Assistance Response System Support, aimed at providing timely and comprehensive helpdesk services to Rural Health Clinics addressing policy, billing, and clinical inquiries. The vendor is expected to deliver multilingual support to accommodate diverse patient populations and ensure accessibility across language barriers, while maintaining strict service level agreement tracking to guarantee prompt and reliable responses. The system must be designed for efficiency and scalability to meet the ongoing needs of clinics operating in underserved areas. This subcontract falls under NAICS code 561421 and is managed by the Health Resources and Services Administration under the Department of Health and Human Services. The work is intended to support federal health infrastructure by improving access to critical technical guidance for rural providers, though specific geographic performance locations and point of contact details are not provided. The solicitation was posted in May 2026, indicating a forward-looking procurement focused on strengthening operational capacity within the rural healthcare ecosystem.

Health Resources And Services Administration

POSTED

4 months ago

DEADLINE

N/A

AI Contract Overview

The contract involves providing Tier 1 through Tier 3 technical and account support services for a substantial user base of 4.2 million cardholders spanning over 250 agencies. The scope includes critical functions such as fraud reporting and dispute resolution to ensure the security and integrity of cardholder activities. This subcontract is managed by the General Services Administration’s Contract Operations division, with the place of performance located in Washington, DC, ZIP code 20405. The solicitation for this Customer Support & Help Desk Services subcontract was posted on April 3, 2026, with a response deadline set for June 19, 2026. The contract falls under NAICS code 561421, which pertains to telephone answering services, indicating a focus on help desk and customer support functions. Key aspects include delivering comprehensive support solutions to maintain seamless service for a large and diverse group of agencies and cardholders, ensuring responsiveness and effective issue resolution.

General Info

Provide Tier 1-3 support for 4.2 million cardholders across 250+ agencies, including fraud resolution.

Agency

General Services Administration → Gsa/fas/pshc/contract OperationsView Agency

NAICS

561421 - Telephone Answering ServicesView NAICS

Place of Performance

Washington, DC, 20405, USA

Set-Aside

NONE

Documents

This scope was carved out of 47QRAB26N0002.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Request for Information 2 - Next Generation of the GSA SmartPay® Master Contract

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed

PostedApr 3

subcontract

Response DeadlineJun 19

Deadline has passed

Submission Closed

06/19/2026, 11:00:00 PM UTC

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Organization & Contact Information

AgencyGeneral Services Administration → Gsa/fas/pshc/contract Operations

ContactsNo contacts available

OfficeN/A

Organization / Agency

General Services Administration → Gsa/fas/pshc/contract Operations

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Tier 1–3 technical and account support for 4.2M cardholders across 250+ agencies, including fraud reporting and dispute resolution.

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