D--GUEST WIRELESS MONITORING 03/01/2019 - 02/29/2024

PURPOSE: This solicitation requests the contractor to monitor, report, and maintain internet access to be provided to students, patients, and guests at the Fort Meade VA Medical Center Campus. BACKGROUND: The site consists of a major hospital with surrounding buildings. The guest wireless internet service has been limited to Buildings 113, 145, 146, and 148. In addition to patients that visit the facility for periodic appointments, some are required to stay overnight or for multiple days depending on their medical condition and prognosis. The VA recognizes that its patient population and family members use the internet as a means of both researching information as well as remaining in communication with friends and family members on a near-constant basis. As a result, it is our desire to provide these patients and their family members access to the internet to allow them to continue their communication. The VA also recognizes that the proper operation and functioning of a major health care facility requires its staff to have constant network and internet access. Therefore, the intent of this initiative is to provide our patients and their families internet access without impinging on the efficient and effective operation of the hospital and its clinics. OBJECTIVE: The VA is seeking a solution to provide our patients and their families access to the internet while they are using our facilities in Fort Meade. The objectives of this proposal are to: Integrate into the existing wireless network infrastructure content filtering, help desk services for guests, and on-site technical support for the following areas: Patient Rooms Patient and Visitor Waiting Areas Expanded wireless services to all areas frequented by patients, and visitors Student work areas Provide a splash screen during entry to the wireless network that welcomes users to BHHCS internet. This guest wireless network must permit user access without username or password authentication. Implement advisory banners and logging for all VA-provided public internet access. Utilize a content filtering solution for monitoring on all VA-provided public internet access. Log files must be maintained for a one year period. Vendor must provide log files as requested for investigations.