DA10--D3T1-MIN V23 Internal Paging -New (VA-26-00038071)

The Department of Veterans Affairs Technology Acquisition Center awarded a firm-fixed-price delivery order, number NNG15SD21B 36C10B26F0099, to Fedstore Corporation for the maintenance and support of IWA Technical Services R-Comm Systems PT2020 Radio Paging Terminals across VISN 23 sites. The total award value is $818,340.50, covering a 12-month base period from March 16, 2026, to March 15, 2027, and two subsequent 12-month option periods. This procurement was conducted as a sole-source, brand-name requirement under the NASA SEWP V GWAC, justified by the proprietary nature of the system's source code and hardware, which are critical for patient care notification and Code Blue emergency paging. The contractor is responsible for the comprehensive maintenance of all proprietary hardware and software, including paging terminals, encoders, transmitters, and antennas. Key performance requirements include providing 24/7 technical support, replacing VA-owned defective components within four hours, and implementing critical upgrades within one business day. Additionally, the contractor must maintain current system documentation and provide up to three training sessions per year per site for technical staff. Inspection and acceptance of these services occur on-site at the various VISN 23 facilities.