DA10--Staff Scheduling Software Access and Support Service FY26 (VA-26-00027047)

The Department of Veterans Affairs is seeking industry feedback through a Request for Information (RFI) for Pharmacy Staff Scheduling Software Access and Support Service under solicitation number 36C10B26Q0083, with a revised response deadline of May 8, 2026. Originally structured as a Service-Disabled Veteran-Owned Small Business set-aside, the acquisition strategy has been amended to unrestricted full and open competition, opening eligibility to all qualified vendors regardless of socioeconomic status. The requirement supports a 24/7/365 software platform for pharmacy staffing operations, with a primary performance location at the Dallas VA Medical Center, though work may be executed remotely with prior approval. The contractor must ensure uninterrupted platform availability, provide unlimited business-hour technical support and emergency-only off-hours assistance, conduct administrator training, maintain an online help center, execute proactive account management, and submit monthly performance reports. The contract structure includes a one-year base period with four one-year option periods, potentially extending performance up to five years. All deliverables must adhere to stringent security, privacy, and accessibility standards including FISMA, FIPS 140-3, Section 508 compliance (WCAG 2.0 Level AA), VA Directives 0710 and 6102, and NIST SP guidelines. Contractors are required to implement tamper-evident packaging for physical items, enforce chain-of-custody tracking, use encrypted transmission methods, provide Software Bills of Materials (SBOM), and maintain cryptographic hashes for all software components. Personnel accessing VA systems must meet equivalent security clearance standards to VA employees, undergo background investigations as defined in VA Handbook 0710, complete mandatory training, hold PIV credentials, and be subject to immediate access revocation upon termination. A Business Associate Agreement is mandatory due to handling of protected health information, and all work must be performed within the United States or its territories with strict prohibitions on unauthorized storage media. Responses to the RFI are limited to seven pages and must be submitted via email with specific subject line formatting, including corporate size status, DUNS number, and proof of any claimed veteran business certifications. Although no estimated contract value or pricing details were provided, evaluation will focus on technical merit, schedule adherence, staffing qualifications, and management capabilities with no cost scoring, indicating a potential trade-off award process based on superior performance outcomes.