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Debt Collection Services

Forecast
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This procurement for Debt Collection Services, identified as Solicitation 11425, is managed by the Washington State Department of Enterprise Services to replace contract 01120. The goal of the contract is to provide state agencies and public entities with access to professional debt collection firms capable of recovering debt at competitive rates. The process involved extensive strategy development, market research, and a Request for Information phase starting in late 2025. After an initial cancellation in August 2026 to refine technical specifications and quality standards, the solicitation was rebid in September 2026. Following a period of vendor questions, responsiveness checks, and evaluations, the contract was awarded to ASB vendors. The awarded contracts are scheduled to go into effect on November 16, 2026.

General Info

Washington State awarded debt collection services to ASB vendors effective November 16, 2026.

Agency

Washington State Department of Enterprise Services

NAICS

561440 - Collection Agencies

Place of Performance

WA, USA

Set-Aside

NONE

Documents

0

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Timeline

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Organization & Contact Information

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AgencyWashington State Department of Enterprise Services
Contacts1 person available
OfficeN/A
Organization / AgencyWashington State Department of Enterprise Services
Office AddressN/A
Contacts
Maree GeorgeProcurement Coordinator

Full Description

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Replaces contract 01120
DES notes: 11-06-2026 : Awarded contracts will go into effect November 16, 2026. 11-03-2026 : No debriefs were requested. Moving to contract award with ASB vendors. 10-29-2026 : ASB posted to WEBS on 10/29/2026. Debrief period in progress. 10-21-2026 : Bidding is now closed. Responsiveness checks and clarifications underway. Evaluations to follow. 10-14-2026 : Final Question & Answer document was posted to WEBS on October 13, 2026, addressing questions asked between September 17 to October 6, 2026. Question and Answer period closed October, 6, 2026. Bids are due October 20, 2026 at 11:59 PM. 09-16-2026 : A Question & Answer document was posted to WEBS on September 16, 2026, addressing questions that were asked between September 8, 2026 to September 16, 2026. Additional questions can be addressed to the Procurement Coordinator, contact@example.gov. 09-16-2026 : The pre-bid conference for Solicitation 11425 was held on Tuesday, September 15, at 11 a.m. PST. The question and answer period closes on October 6, 2026, at 11:59 p.m. PST. Bids are due October 20, 2026, at 11:59 p.m. PST. Contact the Procurement Coordinator with questions, contact@example.gov. 09-08-2026 : Solicitation 11425 rebid was posted to WEBS on September 8, 2026, with a closing date of October 20, 2026. Questions should be directed to the Procurement Coordinator at contact@example.gov. 08-07-2026 : On August 6, 2026, Enterprise Services cancelled Competitive Solicitation 11425 - Debt Collection Services.
The solicitation was cancelled to allow additional time to review and refine the technical specifications and to ensure the procurement fully aligns with Enterprise Services' internal quality standards. We appreciate your interest in this procurement and encourage interested vendors to monitor WEBS for future updates and the reposting of the solicitation. 07-29-2026 : Amendment 01 was issued on July 29, 2026 reflecting that a minor typo (three (3) Contract Categories to four (4) Contract Categories) was corrected and additional text was added for the inclusion of Reserved Awards.  Added text is highlighted in yellow. All changes can be found in the 11425 Am. 01 Competitive Solicitation document. 07-29-2026 : A Question & Answer document was posted to WEBS on July 29, 2026, addressing questions that were asked between July 14, 2026 to July 29, 2026. Additional questions can be addressed to the Procurement Coordinator contact@example.gov. 07-29-2026 : The pre-bid conference for Solicitation 11425 was held on Wednesday, July 29th, 2026, at 10 a.m. PST. Question and answer period closes on August 18, 2026, at 11:59 p.m. PST. Bids are due September 1, 2026, at 11:59 p.m. PST. Contact the Procurement Coordinator with questions, contact@example.gov. 07-14-2026 : Solicitation 11425 was posted to WEBS on July 14, 2026, with a closing date of September 1, 2026. Questions should be directed to the Procurement Coordinator at contact@example.gov. 07-02-2026 : Legal review complete. 06-24-2026 : In legal review stage. 05-28-2026 : Applicable solicitation documents have been drafted. Documents are being reviewed by supervisor. 04-30-2026 : Contract Specialist is in the process of creating applicable solicitation documents. 04-06-2026 : The strategy review conducted by the supervisor has been completed. The Contract Specialist has initiated drafting of the applicable solicitation documents. 03-05-2026 : Initial strategy review, conducted by Contract Specialist, complete. 02-12-2026 : DES is continuing to develop the strategy for this procurement. Additional market research is being conducted for this commodity and related prospective commodities. 01-21-2026 : Strategy development in process. 12-16-2025 : Initial Sourcing Team meeting conducted 10/28/2025. Strategy in process. 11-13-2025 : DES is starting solicitation 11425 for Debt Collection Services to succeed statewide contract 01120, which expires November 30, 2026. This solicitation is for providing state agencies and public entities with access to debt collection service firms to collect debt at competitive rates. We are looking for purchasers and subject-matter experts to help us develop this contract. If you are interested in providing feedback, please email Madilyn Graversen at contact@example.gov. 10-13-2025 : Sent initial outreach to businesses on 10/13/2025. 10-06-2025 : Posted Revision #1 for Request for Information (RFI) in WEBS on 10/06/2025. Revision #1 updates the RFI Coordinator's email to: contact@example.gov. All other terms of this document remain unchanged. 09-25-2025 : Posted Request for Information (RFI) in WEBS on 09/25/2025 and responses are due on 10/09/2025. 09-16-2025 : Solicitation assigned to Madilyn Graversen as procurement coordinator.

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