DEM | IT 9-1-1 Call Handling System

The Department of Emergency Management (DEM) for the City and County of San Francisco has issued a Request for Information (RFI), solicitation number SFGOV-0000012230, to conduct an industry review regarding a 9-1-1 Call Handling System. This process is strictly voluntary and is not a Request for Proposals (RFP). The DEM is specifically seeking responses from qualified firms and parties that maintain a 9-1-1 Systems and Services Contract Agreement with the California Office of Emergency Services (Cal OES) and those who were responsive to the technical and administrative requirements of Invitation for Bid (IFB) 26-16743. The RFI was posted on November 6, 2026, with a response deadline of January 9, 2027. Because this is an information-gathering effort for an industry review, there are no formal deliverables, established evaluation factors, or pricing schedules. The solicitation includes terms and conditions in Appendix B, emphasizing that the City and County of San Francisco requires web services to be accessible to people with disabilities. Additionally, respondents are subject to indemnification and duty to defend clauses, requiring them to save the City harmless from any claims or liabilities arising from the use of data. All inquiries and submissions are managed through the DEM-PMO contact point.