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Desktop and Customer-Facing IT Support

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This contract involves providing Tier 1 and Tier 2 help desk support, focusing on desktop troubleshooting, software installation, user training, and customer service for internal users. The support covers more than 50 different systems, ensuring comprehensive assistance across a broad range of technology platforms. The work is subcontracted under the Department of State's Acquisitions - Aqm Momentum office and falls under the NAICS code 541519, which relates to other computer-related services. The contract emphasizes maintaining operational efficiency for internal users by addressing technical issues promptly and offering training to enhance user proficiency with software applications. Although specific details such as the location of performance and point of contact are not provided, the contract is poised to support a large user base within the organization, highlighting its critical role in sustaining IT infrastructure and user satisfaction.

General Info

Provide Tier 1 and Tier 2 help desk support for 50+ systems under Department of State subcontract.

Agency

Department Of State → Acquisitions - Aqm MomentumView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

DC, USA

Set-Aside

NONE

Documents

This scope was carved out of 19AQMM26F0621.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Sole Source Justification under Federal Supply Schedule

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PostedMay 31

subcontract

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Organization & Contact Information

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AgencyDepartment Of State → Acquisitions - Aqm Momentum

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of State → Acquisitions - Aqm Momentum

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Office AddressN/A

ContactsNo contact information available

Full Description

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Tier 1–2 help desk support, desktop troubleshooting, software installation, user training, and customer service for internal users across 50+ systems.

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