DG11--PatientPoint Communication System

This is a SOURCES SOUGHT ANNOUNCEMENT ONLY. It is neither a solicitation announcement nor a request for proposals or quotes and does not obligate the Government to award a contract. Responses to this sources sought notice must be in writing. The purpose of this sources sought announcement is for market research to make appropriate acquisition decisions and to gain knowledge of potential businesses interested and capable of providing the services described below. VA Greater Los Angeles Healthcare System located at 11301 Wilshire Blvd, Los Angeles, CA 90073 is seeking a contractor for the leasing of communication boards and service throughout the respective Station s medical centers and Community Based Outpatient Clinics. The general scope of this project is to remove existing equipment, install a PatientPoint patient communication system with state-of-the-art electronic components (i.e., electronic digital sign) through a contractual lease, and provide services to include message management software, installation to customer s computers, support, maintenance, and training customers on software. The Digital Screen Program will deliver educational information to patients within the waiting room environment. This Program will be a flexible, engaging communication system for VA West Los Angeles high-traffic locations which will reinforce critical safety information, drive service-line growth and provide a wide array of health education content. The Program will offer a customizable, engaging communication platform with innovative digital and mobile technology which will help provide a uniquely integrated experience in its waiting room areas. The PatientPoint system must have the following characteristics: The System must include electronic digital signs with a single face screen size of 43 to 65 inches with a screen resolution of at least 1920 x 1080. The System must be able to feature the VA s brand name and colors. The System must be able to Inform visitors of key hospital locations and policies. The System must be able to promote service lines and market upcoming events. The System must be able to promote healthy lifestyles and disease management, educate viewers on key patient safety and satisfaction initiatives (e.g., The Joint Commission, CMS, CDC), and reinforce Patient Guide messaging with a library of 250-300 health information segments. The System must be able to have a minimum of 30 minutes of video content running through a loop. Audio should be optional. The System must contain software that offers pre-loaded fonts, animations, videos, and range of creative tools that develop custom graphics. The System must have the ability to upload video clips, stories, and other screen-ready content. The System must be able to display customizable content by each screen (i.e., content on CBOC screen could be different than facility screens) or the same content, if necessary. The Vendor must provide a representative who will be able to update the screens with the content the VA provides within 12 hours. In addition, the Vendor must provide the VA the ability to manage and upload content during normal and urgent conditions. The Vendor will be responsible to troubleshoot and repair any issues with the system within 3-5 business days. The Vendor will need to have a connection to the screens and be responsible to notify the station if a screen is malfunctioning. The Vendor will be responsible to professionally install each screen. In addition, the Vendor must be able to move and re-install screens to a new location a maximum of 10 times per year per Station (inclusive of all screens) due to the anticipation of construction projects during the contract duration at no additional cost to the Government. The Vendor will need to provide stand-alone Wi-Fi service or equivalent cellular service to connect with the equipment as the vendor will NOT have the ability to connect to the VAGLAHS network systems. The Vendor must provide periodic training to operate electronic digital sign messaging and graphics features. The patient communication system must be fully warrantied and maintained at no additional cost to the government by the Vendor throughout the full lifecycle of the contract. The vendor shall guarantee that the patient communication system products are free from any defects in workmanship from the date of installation. If you are interested and are capable of providing the required service(s) please provide the following information. (1) Company Name, Address, Point of Contact (2) Size status and representations of your business, such as but not limited to: Service-Disabled Veteran Owned Small Business (SDVOSB), Veteran Owned Small Business (VOSB), HUBZone, Woman Owned Small Business (WOSB), Large Business, etc. (3) Is your company considered small under the NAICS code 512110? (4) Does your company have an FSS contract with GSA or the NAC or are you a contract holder with any other federal contract? If so, please provide the contract type and number. (5) If you are an FSS GSA/NAC or other federal contract holder, are the referenced items/solutions available on your schedule/contract? (6) Please provide general pricing for your products/solutions for market research purposes. (7) Please submit a capability statement that addresses qualifications and verifies ability to perform work described above. The Government is not obligated to nor will it pay for or reimburse any costs associated with responding to this sources sought announcement. This notice shall not be construed as a commitment by the Government to issue a solicitation or ultimately award a contract, nor does it restrict the Government to a particular acquisition approach. The Government will in no way be bound to this information if any solicitation is issued. The VA is mandated by Public Law 109-461 to consider a total set-aside for Service-Disabled Veteran Owned Small Businesses. However, if there are insufficient Service-Disabled Veteran Owned Small Business responses, an alternate set-aside or full and open competition may be determined. No sub-contracting opportunity is anticipated. The North American Classification System (NAICS) code for this acquisition is 512110 ($40 Million). Responses to this notice shall be submitted via email to contact@example.gov. Telephone responses will not be accepted. Responses must be received no later than 08/13/2024 10:00 AM PST. After review of the responses to this sources sought announcement, a solicitation may be published on the FedBizOpps or GSA eBuy websites. Responses to this sources sought announcement will not be considered adequate responses to the solicitation. All interested offerors must respond to the solicitation in addition to responding to this sources sought announcement. Prospective bidders must be authorized re-sellers in order to participate in the solicitation process. Notice to potential offerors: All offerors who provide goods or services to the United States Federal Government must be registered in the System for Award Management (SAM) at www.sam.gov. Additionally, all Service-Disabled Veteran Owned Small Businesses or Veteran Owned Small Businesses must be registered with the Department of Veterans Affairs Center for Veterans Enterprise VetBiz Registry located at www.vip.vetbiz.gov.