Dispatch and Scheduling Software Support

The contract seeks a subcontractor to support or provide a cloud-based transportation management system designed specifically for ride scheduling, driver dispatch, and real-time vehicle tracking, with a strict requirement of 100% appointment attendance to ensure reliable transit services for veterans. The system must enable seamless coordination between riders, drivers, and scheduling personnel through a secure, scalable cloud platform capable of handling high-volume demand with minimal downtime. Emphasis is placed on operational efficiency, accurate appointment adherence, and real-time visibility into vehicle locations and status updates to support timely and dependable transportation for veterans. The work will be performed in Phoenix and falls under NAICS code 518210 for data processing and hosting services, indicating that the solution is technology-driven and hosted in the cloud. This subcontract is issued under the Department of Veterans Affairs through the 262-NETWORK Contract Office 22 and is not subject to specific set-asides or set-aside classifications. The solicitation was posted on May 22, 2026, and the successful bidder will be expected to deliver a fully functional system that meets all performance standards, with no tolerance for missed appointments, and will likely require integration with existing VA logistics or healthcare scheduling infrastructure to ensure seamless compliance and service delivery.