This Solicitation opportunity from Massachusetts was posted on September 25, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
The Massachusetts Department of Mental Health (DMH) is soliciting quotations for a Commercial Off-the-Shelf (COTS) Software as a Service (SaaS) solution to manage Interpreter Services Scheduling. This invitation-only procurement, solicitation number BD-27-1022-DMH08-8210C-133851, is released under Statewide Contract ITS86, which will govern the resulting agreement. The initial contract term is estimated at four years and nine months, ending June 30, 2031, with potential extensions through June 2037. All services must be performed by personnel physically located within the United States, with requirements for periodic on-site presence and on-premises meetings at the agency's Westborough, MA location.
The selected vendor must provide a solution that is HIPAA compliant and adheres to strict data privacy standards, including encryption for data in-transit and at-rest and compliance with MA General Law 93I regarding data destruction. Accessibility is a critical evaluation factor, requiring adherence to WCAG 2.0 AA and 2.1 standards. DMH will award the contract based on best value, evaluating technical requirements, accessibility audits, and cost affordability. Bidders must submit a detailed cost response covering software licensing, hosting, and tiered subscription options (Silver, Gold, Platinum) for fiscal years 2027 through 2031, along with hourly rates for key personnel. The final bid response deadline is October 9, 2026, at 12:00 PM EST, with all submissions required via the COMMBUYS portal.
General Info
DMH seeks a HIPAA compliant SaaS solution for interpreter scheduling by October 9, 2026.
HighAI Summary for BD-27-1022-DMH08-8210C-133851: Interpreter Services Scheduling Software RFQ: Request for Quotation (RFQ) issued by the Massachusetts Department of Mental Health (DMH) for Interpreter Services Scheduling Software as a Service (SaaS). This is a closed, invitation-only opportunity released under Statewide Contract ITS86. The bid opening date is September 30, 2026. The solicitation includes a first amendment extending the deadline and provides various attachments including a SOW, cost response template, and technical requirements chart.
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HTML, High priority: read this first4 pages · rfq
HighAI Summary for BD-27-1022-DMH08-8210C-133851: Interpreter Services Scheduling Software SaaS: Request for Quotation (RFQ) issued by the Department of Mental Health (DMH) for Interpreter Services Scheduling Software as a Service (SaaS). This is a closed, invitation-only opportunity released under Statewide Contract ITS86. The bid opening date is September 30, 2026. The solicitation includes multiple attachments, including a SOW, cost response template, and a first amendment that extended the bid opening date.
HTML
HTML, High priority: read this first4 pages · rfq
HighAI Summary for BD-27-1022-DMH08-8210C-133851: Interpreter Services Scheduling Software SaaS: Request for Quotation (RFQ) issued by the Massachusetts Department of Mental Health (DMH) for Interpreter Services Scheduling Software as a Service (SaaS). This is an invitation-only opportunity released under Statewide Contract ITS86. The bid opening date is September 30, 2026. The solicitation includes multiple attachments, including a SOW, cost response template, and a first amendment that extended the bid opening date.
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HTML, High priority: read this first4 pages · rfq
HighAI Summary for BD-27-1022-DMH08-8210C-133851: Interpreter Services Scheduling Software SaaS: Request for Quotation (RFQ) issued by the Department of Mental Health (DMH) for Interpreter Services Scheduling Software as a Service (SaaS). This is an invitation-only opportunity released under Statewide Contract ITS86. The bid opening date is September 30, 2026. The solicitation includes multiple attachments, including a SOW, cost response template, and a first amendment extending the bid opening date.
XLSX
XLSX, High priority: read this firstspecifications
HighAI Summary for Business and Technical Response Requirements Chart: A Requirements Traceability Matrix for a SaaS scheduling solution procurement. The document includes vendor instructions for scoring (0-2), a list of minimum mandatory requirements (including COTS SaaS and HIPAA compliance), and detailed functional requirements covering access, alerts, backup, branding, and business processes.
XLSX
XLSX, High priority: read this firstspecifications
HighAI Summary for Business and Technical Response Requirements Chart: A requirements traceability matrix and response template for a SaaS scheduling solution. It includes vendor instructions for scoring (0-2), a list of minimum mandatory requirements (including COTS SaaS and HIPAA compliance), and detailed functional requirements covering access, alerts, backup, branding, and business processes.
DOCX
DOCX, High priority: read this first4 pages · rfq
HighAI Summary for DMH ITS86 Detailed Cost Response - Interpreter Scheduling Software: A cost response template dated September 2026 for the DMH ITS86 Request for Quotation (RFQ) regarding Interpreter Scheduling Software as a Service. The document specifies required pricing tables for software licensing, maintenance, support, SaaS subscription tiers (Silver, Gold, Platinum), professional services hourly rates, and fixed-price deliverables.
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HTML, High priority: read this first4 pages · rfq
HighAI Summary for DMH ITS86 RFQ for Interpreter Services Scheduling Software: Request for Quotation (RFQ) BD-27-1022-DMH08-8210C-133851 for interpreter services scheduling software as a service under Statewide Contract ITS86. The notice shows an invitation-only opportunity with bid opening on 10/09/2026 12:00 PM, includes vendor response details, and references two amendments that extended the opening date. Attachments include the RFQ document, amendments, cost response, vendor list, SOW template, reseller certificate, and technical response requirements chart.
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HTML, High priority: read this firstrfq
HighAI Summary for DMH ITS86 RFQ for Interpreter Services Scheduling Software: Request for Quotation (RFQ) for Interpreter Services Scheduling Software as a Service under Statewide Contract ITS86. Bid solicitation BD-27-1022-DMH08-8210C-133851 for the Massachusetts Department of Mental Health, with bid opening extended to 10/09/2026 12:00 PM. The page shows invitation-only status, one item for software, required quote attachments, and two amendments that extended the due date and added amendment documents. Includes vendor response attachments and a detailed cost response template.
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HTML, High priority: read this first4 pages · rfq
HighAI Summary for DMH ITS86 RFQ for Interpreter Services Scheduling Software: Request for Quotation (RFQ) Bid Solicitation BD-27-1022-DMH08-8210C-133851 for DMH ITS86 interpreter services scheduling software as a service. The notice shows a bid opening date of 10/09/2026, invitation-only status, and that the RFQ is released under Statewide Contract ITS86. It includes amendment history for two amendments extending the bid opening date and lists related attachments such as the SOW template, cost response, vendor list, reseller certificate, and technical response requirements.
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HTML, High priority: read this first4 pages · rfq
HighAI Summary for DMH ITS86 RFQ for Interpreter Services Scheduling Software: Request for Quotation (RFQ) BD-27-1022-DMH08-8210C-133851 for Interpreter Services Scheduling Software as a Service under Statewide Contract ITS86. The notice shows an invitation-only procurement for the Massachusetts Department of Mental Health, with bid opening on 09/30/2026 and available date 09/25/2026. It includes bidder instructions context, contact and address information, item details for software, required attachments, and an amendment extending the bid opening and adding a first amendment document.
DOCX
DOCX, High priority: read this first1 page · rfq
HighAI Summary for DMH ITS86 RFQ - Interpreter Services Scheduling Software Vendor List: A list of authorized ITS86 vendors (Category 1 Software Resellers) for a Request for Quotation (RFQ) regarding Interpreter Services Scheduling Software as a Service, dated September 2026.
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DOCX, High priority: read this first35 pages · rfq
HighAI Summary for DMH Scheduling Software RFQ Sept 2026: Request for Quotations (RFQ) issued by the Commonwealth of Massachusetts, Executive Office of Health and Human Services, Department of Mental Health for scheduling software. The document outlines the procurement process for software solutions to support departmental scheduling needs.
DOCX
DOCX, High priority: read this first11 pages · sow
HighAI Summary for Exhibit 4 SOW Firm Fixed Price FFP Template: A template for a Firm Fixed Price (FFP) Statement of Work (SOW) between a government agency and a contractor. It outlines the order of precedence for agreement documents, defines key terms, establishes the project term, and provides structured tables for fixed-price tasks, deliverables, acceptance metrics, and key personnel requirements.
DOCX
DOCX, High priority: read this first1 page · amendment
HighAI Summary for First Amendment to DMH ITS86 - RFQ for Interpreter Services Scheduling SaaS: First amendment to the Request for Quotation (RFQ) for Interpreter Services Scheduling Software as a Service (COMMBUYS Bid Number: BD-27-1022-DMH08-8210C-133851), dated September 25, 2026. The amendment extends the deadline for bid responses to September 30, 2026, at 12:00 PM EST.
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HTML, High priority: read this first4 pages · rfq
HighAI Summary for RFQ for Interpreter Services Scheduling Software: Statewide RFQ BD-27-1022-DMH08-8210C-133851 for Interpreter Services Scheduling Software as a Service under contract ITS86. Released by the Massachusetts Department of Mental Health with bid opening on 10/09/2026 12:00 PM. The page shows invitation-only solicitation details, vendor/ship-to information, item information, and references to attached response requirements, cost response, SOW template, and two amendments extending the bid opening date.
DOCX
DOCX, High priority: read this first1 page · amendment
HighAI Summary for Second Amendment to DMH ITS86 RFQ for Interpreter Services Scheduling SaaS: Second Amendment dated September 29, 2026 to the Commonwealth of Massachusetts Department of Mental Health RFQ for Interpreter Services Scheduling Software as a Service (COMMBUYS Bid No. BD-27-1022-DMH08-8210C-133851). The amendment extends the RFQ bid response deadline in the event calendar to October 9, 2026 at 12:00 PM Eastern Standard Time and states that no other changes are being made.
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DOCX, High priority: read this firstamendment
HighAI Summary for Third Amendment to DMH ITS86 RFQ - Interpreter Services Scheduling SaaS: This document is the third amendment to the Request for Quotation (RFQ) for Interpreter Services Scheduling Software as a Service, issued by the Commonwealth of Massachusetts Department of Mental Health on October 1, 2026. The amendment corrects a clerical error on page 2, changing the reference from ITS75 to ITS86 regarding the established Resellers that SaaS providers may work with to propose solutions.
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DOCX, Low priority1 page · supporting-document
LowAI Summary for ITS86 Reseller Certification Letter - Interpreter Scheduling Software: A template for a Reseller Certification Letter required for bidders responding to the RFQ for Interpreter Services Scheduling Software as a Service under Statewide Contract ITS86. The document serves as a formal affirmation that a reseller has engaged with a software publisher and agrees to the terms of the contract and a three-way agreement.
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1 update
PhaseClosed
Posted
Solicitation
Deadline changed
Response deadline changed from Oct 9, 2026 to Sep 30, 2026.
Response Deadline
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Submission Closed
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