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This Solicitation opportunity from Massachusetts was posted on September 25, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

DMH ITS86 - Request for Quotation (RFQ) For Interpreter Services Scheduling Software as a Service

Closed
BD-27-1022-DMH08-8210C-133851State & Local

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The Massachusetts Department of Mental Health (DMH) is soliciting quotations for a Commercial Off-the-Shelf (COTS) Software as a Service (SaaS) solution to manage Interpreter Services Scheduling. This invitation-only procurement, solicitation number BD-27-1022-DMH08-8210C-133851, is released under Statewide Contract ITS86, which will govern the resulting agreement. The initial contract term is estimated at four years and nine months, ending June 30, 2031, with potential extensions through June 2037. All services must be performed by personnel physically located within the United States, with requirements for periodic on-site presence and on-premises meetings at the agency's Westborough, MA location. The selected vendor must provide a solution that is HIPAA compliant and adheres to strict data privacy standards, including encryption for data in-transit and at-rest and compliance with MA General Law 93I regarding data destruction. Accessibility is a critical evaluation factor, requiring adherence to WCAG 2.0 AA and 2.1 standards. DMH will award the contract based on best value, evaluating technical requirements, accessibility audits, and cost affordability. Bidders must submit a detailed cost response covering software licensing, hosting, and tiered subscription options (Silver, Gold, Platinum) for fiscal years 2027 through 2031, along with hourly rates for key personnel. The final bid response deadline is October 9, 2026, at 12:00 PM EST, with all submissions required via the COMMBUYS portal.

General Info

DMH seeks a HIPAA compliant SaaS solution for interpreter scheduling by October 9, 2026.

Documents

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HTML, High priority: read this first4 pages · rfq
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DOCX, High priority: read this first4 pages · rfq
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DOCX, High priority: read this first1 page · rfq
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DOCX, High priority: read this first35 pages · rfq
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DOCX, High priority: read this first11 pages · sow
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DOCX, High priority: read this first1 page · amendment
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HTML, High priority: read this first4 pages · rfq
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DOCX, Low priority1 page · supporting-document
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Timeline

1 update
PhaseClosed
Posted

Solicitation

Deadline changed

Response deadline changed from Oct 9, 2026 to Sep 30, 2026.

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyMassachusetts → Department of Mental Health
Contacts2 people available
OfficeMA, 01581, USA

Full Description

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This RFQ is being released under the Statewide Contract ITS86. The resulting contract will be governed by the terms of that statewide contract.

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NAICS: 811310
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POSTED

11 days ago

DEADLINE

in 4 days
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