This Solicitation opportunity from Colorado was posted on August 11, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Top

Downtown Transit Terminal Customer Service Center

Closed

R25-076PBState & Local

Submission Closed09/15/2025, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561422

New

SLED

Member Services Call Center OperationsThis subcontract for Member Services Call Center Operations supports prime contractors on EOHHS FIDE-SNP program projects for the State of Rhode Island. The selected provider will manage general member services and urgent or emergent lines, handle grievances, process MMB card replacements, and facilitate warm handoffs to NEMT brokers. The scope of work includes providing all necessary staff and equipment to support callers with disabilities or limited English proficiency to ensure comprehensive operational delivery and accurate member record updates. The opportunity is categorized under NAICS code 561422 and was posted on October 2, 2026. Interested parties must submit their responses by the deadline of November 4, 2026. Further details regarding the bidding process can be accessed through the Rhode Island Division of Procurement portal.

State of Rhode Island

POSTED

DEADLINE

Customer Service Representative (CSR) StaffingThis subcontract opportunity is for Customer Service Representative staffing to support prime contractors on Nashville Electric Service utility projects in Nashville. The selected provider will manage front-line customer interactions, including inbound calls, account management, and service requests, while ensuring strict adherence to NES Specification 8226-CCCS and the Technical Requirements Traceability Matrix. The role requires the use of specialized call center software and CRM systems to maintain managed call volumes and meet specific performance metrics. Additionally, the contractor must comply with the NES Identity Theft Policy Compliance Supplement to ensure the protection of personally identifiable information. Responses for this solicitation are due by October 22, 2026.

Nashville Electric Service

POSTED

DEADLINE

Nashville Electric Service is soliciting proposals for Utility Customer Call Center Services under solicitation number Z5175. The procurement is managed by the Metropolitan Government of Nashville and Davidson County, with a response deadline of October 22, 2026, at 2:00 p.m. Central Time. Proposals must be submitted physically to the NES Procurement Section in Nashville, Tennessee, consisting of one original, one copy, and one digital copy on a flash drive, with pricing submitted in a separate sealed envelope. Quoted prices must remain valid through June 1, 2027, and the agency prefers payment terms of net 30 days. The contract requires strict adherence to NES Specification 8226-CCCS, the 2019STC Terms and Conditions, and the NES Identity Theft Policy Compliance Supplement. Award evaluation will be based on the lowest net price and small business participation, with points awarded to companies listed in the NES Vendor Database. Significant bonding requirements are mandatory, including a 200,000 dollar bid bond submitted with the proposal, a performance bond for 100 percent of the contract amount, and a labor and material bond for 25 percent of the contract amount upon award. All deliverables are to be provided FOB Nashville, Tennessee.

Nashville Electric Service

POSTED

DEADLINE

Contact Center Managed Services (Operational Staffing)This subcontract for Contact Center Managed Services involves providing full-scale operational staffing to support prime contractors on projects for the Kentucky Cabinet for Health and Family Services. The scope of work includes managing daily contact center operations and handling incidents for the Department for Community Based Services, Department of Medical Services, and Department for Public Health programs. To ensure service quality, the provider must perform quality assurance by reviewing at least 5% of all contacts and utilizing the CHFS Web Portals and KYID Helpdesk application. Key deliverables for this engagement include the delivery of managed call center operations, detailed staffing reports, and comprehensive quality assurance logs. The contract is categorized under NAICS code 561422 and is associated with the state of Kentucky. Interested parties should note the response deadline of January 8, 2027.

POSTED

DEADLINE

RFP-758-2700000097-1 | Contact Center as a Service RFP

Solicitation # RFP 758 2700000097

POSTED

DEADLINE

Contact Center and Ride Assist Operations

POSTED

DEADLINE

Call Center / Customer Support Services

Employment And Training Administration

POSTED

DEADLINE

RFP-491-260000002254-2 | NEMT Broker for Medicaid FFS Beneficiaries

Solicitation # 260000002254

The State of Michigan Department of Health and Human Services is seeking a Non-Emergency Medical Transportation (NEMT) broker to manage and authorize transportation services for Medicaid Fee-for-Service beneficiaries. The selected contractor will be responsible for fielding beneficiary calls, verifying eligibility, and scheduling the most cost-effective transportation mode that meets the medical and functional needs of the members. The contract is divided into two geographic regions, with a requirement to be fully operational in Wayne, Oakland, and Macomb Counties by August 1, 2027, and statewide by October 1, 2027. The initial term runs from August 1, 2027, through July 31, 2030, with the possibility of five one-year renewals. The contractor must establish a robust provider network and adhere to strict performance standards, including a 90 percent on-time pick-up and appointment arrival rate and a 98 percent acceptance rate for encounter data loaded into CHAMPS. Compliance requirements are extensive, encompassing HIPAA privacy and security standards, ADA accessibility for all applications, and adherence to federal laws and Michigan Medicaid Policy. Bidders are evaluated on a 500-point scale, requiring a minimum of 400 technical points to be considered for award. Pricing is based on a monthly capitated Per-Member Per-Month (PMPM) rate. Mandatory submissions include a disaster recovery plan, a licensing agreement, and detailed disclosures regarding key personnel and subcontractors.

POSTED

DEADLINE

Mental Health Crisis Call Center Operations

Avon and Wiltshire Mental Health Partnership NHS trust

POSTED

DEADLINE

Provision of 111-2 Service

Solicitation # CA18282

The Avon and Wiltshire Mental Health Partnership NHS Trust is seeking a provider for the Provision of 111-2 Service under solicitation CA18282. This contract involves delivering an integrated model for the NHS 111 Mental Health Crisis Response Service (111 Option 2), providing 24/7 access for individuals in mental health crisis across both adult and children and young people pathways. The appointed provider will be solely responsible for the call handling elements, specifically access, triage, and call management, while the Trust retains responsibility for all clinical assessments, decision-making, and outcomes. The service must operate within a matrix management model and align with the NHS England Long Term Plan and the recovery plan for urgent and emergency care. The contract is estimated to run from April 1, 2027, to March 31, 2030, with potential extensions for two additional 12-month periods ending March 31, 2032. The estimated total value is 4,050,000 GBP excluding VAT, or 4,860,000 GBP including VAT. This opportunity is run under the Provider Selection Regime regulations using an open procedure and a light touch special regime, with a particular suitability for small and medium-sized enterprises. Interested parties must submit their proposals via the designated portal by November 2, 2026, at 12:00pm.

Avon and Wiltshire Mental Health Partnership NHS trust

POSTED

DEADLINE

24/7 Problem Gambling Helpline Operations

Department of Economic Development

POSTED

DEADLINE

Responsible Gaming and Problem Gambling

Solicitation # RFP 144

The Vermont Department of Mental Health is seeking a contractor through RFP 144 to establish and administer a Problem Gambling Program in accordance with Bill H127 and 31 V.S.A. § 1341a. The primary objective is to support individuals and families experiencing gambling addiction by providing education, treatment, and recovery services. Key deliverables include the operation of a 24/7 helpline for calls and chats, the development of multi-channel media campaigns for awareness months, the management of peer support for Voluntary Self-Exclusion enrollees, and the creation of a statewide clinician network featuring a certified 30-hour clinical training program. Proposals must be submitted via the VTBuys portal by November 9, 2026, and must include a detailed cost proposal for a two-year period, with options for up to three additional years. Evaluation is based on a weighted scoring system focusing on project approach, alignment with state objectives, organizational capacity, timeline, and budget. Award preference is given to resident bidders and those promoting clean energy. Contractors must maintain media liability insurance of at least 1 million dollars per claim and ensure all digital content meets ADA and WCAG 2.1 AA standards. Required documentation includes a Certificate of Compliance, a Byrd Anti-lobbying Certification, and disclosures regarding any potential organizational conflicts of interest.

Department of Economic Development

POSTED

4 days ago

DEADLINE

in about 1 month

General Info

Agency

City of Colorado Springs

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

CO, USA

Set-Aside

NONE

Documents

No documents available

Documents will appear here when they are available.

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

1 update

PhaseClosed

PostedAug 11

Solicitation

Notice updatedAug 11

Response deadline changed from Sep 15, 2025 to Sep 22, 2025. The notice description changed.

Response DeadlineSep 15

Deadline has passed

Submission Closed

09/15/2025, 12:00:00 AM UTC

Find active opportunities like this

Start your free trial to discover similar active contracts, track opportunities, and build proposals with AI assistance.

Organization & Contact Information

AgencyCity of Colorado Springs

Contacts1 person available

OfficeN/A

Organization / AgencyCity of Colorado Springs

Office AddressN/A

Contacts

Patty Bailey

contact@example.gov

Full Description

R25-076PB - Customer Service Center at the Downtown Transit Terminal. Location: United States, Colorado, El Paso County, City of Colorado Springs. Mountain Metro Transit (MMT), part of the City of Colorado Springs, is seeking proposals from qualified contractors for the development of a Customer Service Center situated in the lobby of our Downtown Bus Terminal at 127 E. Kiowa Street.

Find Active Opportunities Like This

Get AI-powered intelligence on the opportunities still open

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Join 750+ contractors already using CLEATUS