Dynatrace Software

The Department of Homeland Security is renewing and expanding its use of Dynatrace software licenses and support services under a sole-source procurement justified under FAR 8.401 and GSAR 538.7104-3(b)(ii), with Carahsoft Technology Corp. serving as the exclusive authorized government distributor. The acquisition, solicited under FY26-FY26-0082 and executed via GSA Schedule contract 47QSWA18D008F, is for a 12-month period with performance based in Reston, Virginia, and administered by the Information Technology Acquisition Center in Washington, DC. Dynatrace is required to provide full-stack observability, AI-powered automation, real-time monitoring, end-to-end tracing, auto-discovery, digital experience monitoring, security vulnerability detection, and cloud-native support across mission-critical DHS systems including FSMS, HSIN, GII, and Identity Services, which collectively serve hundreds of thousands of users. The software must be deployed in compliance with the NIST SP 800-53 High-Impact baseline, with no indirect procurement permitted due to heightened cybersecurity risks and inability to maintain control over data integrity and incident response. Award is based on trade-off, prioritizing technical superiority over cost, as no alternative solution meets DHS’s unique requirements, including its existing Authority to Operate at DHS Headquarters. All capabilities must be delivered through a single integrated platform without third-party integrations, and technical implementation must adhere strictly to DHS OCIO architecture standards. No pricing details, line items, or option periods are publicly disclosed, and while the contract is structured as a firm-fixed-price order under the GSA schedule, no formal clause list, packaging requirements, inspection locations, or specific invoicing protocols are provided in the documentation.