Emergency Call Center Annual Cleaning Issue

Solicitation 274-ECC-FY2027-002 is issued by the City of Raleigh for the annual cleaning and maintenance of approximately 53 workstations at the Emergency Call Center. The scope of work includes vacuuming and sanitizing all reachable interior and exterior surfaces using HEPA-certified eco-friendly solutions, as well as inspecting and repairing console components such as fans, control panels, hinges, and electrical connections to ensure structural stability. The service is expected to be completed within three to five business days during standard business hours, with a rotation strategy to avoid disrupting emergency dispatch operations. A detailed inspection report is required upon completion. Qualified proposers must demonstrate three to five years of experience cleaning live 911 or public safety dispatch centers. All personnel must be CJIS certified and undergo background checks. The City requires comprehensive insurance coverage, including Commercial General Liability, Automobile Liability, and Workers Compensation, with the City of Raleigh named as an additional insured. Proposals are due by November 13, 2026, and must include a cover letter, corporate background with three references, and a detailed cost form. Award selection is based on a weighted evaluation of merit, and the City reserves the right to terminate the contract with 30 days written notice. Payment terms are NET 30 days.