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This Solicitation opportunity from Government of Canada was posted on January 15, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Employee Assistance Program (EAP) Nationwide Services for Canada Revenue Agency (CRA)

Closed
1000541149International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 624190
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AI Contract Overview

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The Canada Revenue Agency (CRA) is seeking to contract a single supplier to provide Employee Assistance Program (EAP) services nationwide to support its employees and their families with a range of personal, health, and work-related challenges. The EAP will offer confidential, neutral, and voluntary support aimed at promoting well-being without affecting job security or career progression. The services also extend to supervisors, managers, HR professionals, and union representatives by providing advisory assistance, information sessions, and preventive measures to maintain a psychologically safe and healthy workplace. The initial contract term is three years, with the option to extend for up to three additional one-year periods under the same terms. Bids must comply with mandatory evaluation criteria and achieve a minimum technical score to be considered responsive. The evaluation will weight technical merit at 70% and price at 30%, with the highest overall scoring compliant bidder recommended for award. Proposals must be submitted through the Canada Post Connect service by the specified deadline and can be in either English or French. Only Canadian suppliers are eligible to participate, and there are security requirements detailed in the bid documents. The CRA reserves the right to negotiate with suppliers and prohibits using personal licensing agreements to initiate communication via Connect. All questions must be directed in writing to the designated contracting authority before submission.

General Info

Canada Revenue Agency seeks Canadian supplier for nationwide Employee Assistance Program supporting employees, supervisors, three-year term.

Agency

Government of Canada → Canada Revenue AgencyView Agency

NAICS

624190 - Other Individual and Family ServicesView NAICS

Place of Performance

Canada, CAN

Set-Aside

NONE

Documents

(9)

RFP1000541149Amendment002.zip

ZIP

AppendixA1ExternalContractorStatsTemplate.zip

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RFP1000541149Amendment001.zip

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AppendixA1bDefinitions.zip

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AnnexeA1bDefinitions.zip

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DDP1000541149PAE.zip

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DDP1000541149Modification001.zip

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DDP1000541149Modification002.zip

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RFP1000541149EAP_0.zip

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyGovernment of Canada → Canada Revenue Agency
Contacts1 person available
OfficeN/A
Organization / Agency
Government of Canada → Canada Revenue Agency
View Agency Profile
Office AddressN/A
Contacts
Furqana MehkariContracting Authority

Full Description

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Notice of Proposed Procurement (NPP) for Employee Assistance Program (EAP) Nationwide Services for Canada Revenue Agency (CRA) The Canada Revenue Agency (CRA) intends to enter into a contract with a single contractor for Employee Assistance Program (EAP) services. EAP services are to assist employees and their families who may be experiencing personal, health or work-related challenges. The EAP provides confidential, neutral, voluntary and professional services that promote well-being, without prejudice to job security or career progression. Additionally, the EAP supports supervisors, managers, human resources professionals and union representatives by offering advisory services, information sessions and prevention activities designed to foster and maintain a psychologically safe and healthy workplace. This requirement includes the irrevocable option to extend the term of the Contract by up to three (3) additional one-year periods under the same conditions. The period of the Contract shall commence on the date of contract award and continue for three years (36 months). A bid must comply with the requirements of the bid solicitation and meet all mandatory evaluation criteria to be declared responsive. The responsive bid with meeting the mandatory criteria will be evaluated and scored in accordance with the point rated evaluation criteria. Any proposal that does not achieve the minimum score of 127 points out of 181 in the point rated evaluation will be considered non-compliant and will receive no further consideration. To determine an overall score for each proposal, technical and price will each be given a rating value; in this case, 70% for technical and 30% for price, and then combined to derive a total combined rating. The recommended bidder for the contract award will be the compliant bidder with the highest overall score. Proposal documents and supporting information must be submitted in either English or French. Questions must be directed in writing to the contracting authority via email: Furqana.Mehkari@cra-arc.gc.ca Bids must be submitted by using the Connect service provided by the Canada Post Corporation. When responding, the proposal MUST be delivered to: Canada Revenue Agency Bid Receiving Unit BRUg@cra-arc.gc.ca Bids will not be accepted if emailed directly to this email address. This email address must be used to request that CRA open a Connect conversation, as detailed in Standard Instructions 2003. Bidders must not use their own licensing agreement for Connect to initiate a Connect conversation with CRA. The CRA reserves the right to negotiate with suppliers on any procurement. There are security requirements associated with this requirement. For additional information, consult the bid solicitation document. This solicitation is open only to Canadian suppliers. For additional information, consult the bid solicitation document. This requirement falls under GSIN G009DA/UNSPSC 84131609 (Employee Assistance Program), which falls under Health Services, and as a result, trade agreements are not applicable.