Employee Satisfaction Survey

The City of Norfolk is seeking a consultant to design and execute a confidential, statistically valid employee satisfaction survey to assess organizational culture, workplace climate, and employee engagement. The selected contractor will be responsible for developing a research protocol, conducting benchmarking against public-sector or industry standards, and translating findings into measurable organizational improvements. Key deliverables include a final research report due within 60 days of data collection, a comprehensive anonymized dataset, an in-person presentation to City leadership, and a proposed long-term listening strategy for trend analysis. The project timeline requires survey distribution to occur within 7 to 10 days of April 5, 2027. The contract is governed by the laws of the Commonwealth of Virginia, with venue in the City of Norfolk. Award decisions will be based on the proposal determined to be most advantageous to the City, with a focus on technical capability, capacity, and itemized pricing. Contractors must adhere to strict ethics, nondiscrimination, and drug-free workplace policies, and must comply with ADA regulations and the Virginia Information Technology Access Act. Payments will be made via electronic funds transfer within 30 calendar days of receiving undisputed invoices based on completed milestones. Proposals must be submitted electronically through the OpenGov portal by November 25, 2026, and must include specific certifications regarding debarment and federal immigration law.