End-User Training and Support

The contract titled End-User Training and Support is a subcontract issued by the Southeastern Power Administration under the Department of Energy, with a NAICS code of 541519 for other computer-related services. It requires the contractor to deliver comprehensive live end-user training sessions, develop clear and practical quick-start guides, and provide three years of ongoing post-installation support with specific response time requirements and formal escalation procedures to ensure timely resolution of issues. Performance of all deliverables is mandated at the location in Elberton, Georgia, zip code 30635. The solicitation was posted on April 23, 2026, and responses are due by April 30, 2026, at 4:00 PM. There is no set-aside designation specified, and the contract does not include detailed point of contact information. All work must meet the outlined service levels to ensure end-users are effectively supported throughout the three-year maintenance window, with a focus on operational continuity and user proficiency following system deployment.