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Enterprise Service Desk (ESD) Tier 0/1 Support Services

Active

Federal

Response Deadline10/21/2026, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Enterprise Service Desk (ESD) Tier 0/1 Support Services subcontract involves providing front-line technical support and customer service for prime contractors working on Department of Veterans Affairs facility projects. The scope of work focuses on delivering managed service desk operations, resolving user incidents, and managing a unified customer experience across multiple channels. Key technical requirements include the use of Enterprise ITSM tools and ServiceNow to execute Tier 0 self-service and Tier 1 triage support as part of a broader demand elimination strategy. Managed by the Technology Acquisition Center Nj under the Department of Veterans Affairs, the contract requires strict adherence to all VA security and privacy standards. The opportunity is categorized under NAICS code 541519, with a response deadline set for October 21, 2026.

General Info

VA subcontract for Tier 0/1 technical support and ServiceNow managed service desk operations.

Agency

Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

NAICS

541519 - Other Computer Related Services

Place of Performance

NJ

Set-Aside

NONE

Documents

This scope was carved out of 36C10B27Q0035.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

DE01--ECO Enterprise Service Desk (ESD) Consolidated Effort - RFI (VA-27-00011677)

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Timeline

PostedOct 7

subcontract

Response DeadlineOct 21

Submission deadline

Response Deadline

10/21/2026, 02:00:00 PM UTCin 4 days

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs front-line technical support and customer service for prime contractors on Department of Veterans Affairs (VA) facility projects. Provides Tier 0 self-service and Tier 1 triage support using Enterprise ITSM tools and ServiceNow to execute demand elimination strategies. Manages unified customer experience across multiple channels. Adheres to VA security and privacy standards. Delivers managed service desk operations and resolved user incidents.

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