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ITSM Automation and Demand Elimination Roadmap Implementation

Active

Federal

Response Deadline10/21/2026, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The ITSM Automation and Demand Elimination Roadmap Implementation is a subcontract opportunity with the Department of Veterans Affairs, specifically through the Technology Acquisition Center Nj. The project focuses on the development and deployment of automation tools for prime contractors to reduce demand and streamline operations. Key deliverables include a comprehensive Demand Elimination and Automation Roadmap, the creation of self-service portals, the implementation of automated workflows, and the integration of AI and machine learning for ticket deflection. Technical execution requires deep expertise in ServiceNow architecture, AI/Chatbot frameworks, and Robotic Process Automation tools. All solutions must be designed and deployed in strict accordance with VA cybersecurity guidelines. Interested parties should note the response deadline of October 21, 2026, and the classification of the work under NAICS code 541511.

General Info

VA subcontract for ITSM automation, AI integration, and ServiceNow tools by October 2026.

Agency

Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

NAICS

541511 - Custom Computer Programming Services

Place of Performance

NJ

Set-Aside

NONE

Documents

This scope was carved out of 36C10B27Q0035.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

DE01--ECO Enterprise Service Desk (ESD) Consolidated Effort - RFI (VA-27-00011677)

AI Contract Breakdown

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Timeline

PostedOct 7

subcontract

Response DeadlineOct 21

Submission deadline

Response Deadline

10/21/2026, 02:00:00 PM UTCin 4 days

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

Office AddressN/A

ContactsNo contact information available

Full Description

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Develops and implements automation tools for prime contractors on Department of Veterans Affairs (VA) projects. Designs and deploys a Demand Elimination and Automation Roadmap, including self-service portals, automated workflows, and AI/ML for ticket deflection. Utilizes ServiceNow, AI/Chatbot frameworks, and RPA tools. Requires expertise in ServiceNow architecture and VA cybersecurity guidelines. Delivers automation roadmap and deployed tools.

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