Independent Service Desk Oversight and Quality Assurance

The Independent Service Desk Oversight and Quality Assurance subcontract, issued by the Department of Veterans Affairs Technology Acquisition Center Nj, requires a provider to perform independent monitoring and auditing for prime contractors. The scope of work focuses on providing critical oversight of performance and billing, auditing outcome-based accountability metrics, and maintaining governance over privacy and high-risk interactions. To ensure the integrity of the process and resolve organizational conflict of interest concerns, the selected provider must remain entirely independent of the delivery contractor. The contractor will utilize specialized auditing software and performance monitoring dashboards to deliver detailed performance reports and billing validation. This effort falls under NAICS code 541611. Interested parties should note the response deadline of October 21, 2026.