This Solicitation opportunity from New York was posted on November 17, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Enterprise VoIP Solution for the New York City Department of Education
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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AI Contract Overview
The New York City Department of Education (NYC DOE), serving over 1.1 million students and employing more than 150,000 staff, is seeking industry input through a Request for Expression of Interest (RFEI) to modernize its telecommunication infrastructure. The focus is on transitioning from outdated digital PBX systems to a comprehensive, secure, and scalable Voice over Internet Protocol (VoIP) solution that can support over 1,800 school and administrative sites. The proposed solution must meet stringent federal and state regulatory standards related to data privacy, security, and emergency services, including FERPA, COPPA, CIPA, E911, and NYS-specific security policies. The desired VoIP system should support a broad user base, including multilingual and parent-facing features, and offer deployment flexibility through cloud, on-premises, or hybrid models. It must integrate seamlessly with existing platforms such as Microsoft Teams, SIS systems, and HR tools, while maintaining high availability (99.99%) and robust network performance. Key features include unified dialing, voicemail, transcription, call queues, emergency services, messaging, device management, and security protocols like encryption, MFA, and audit logging. The RFEI process is open to OEMs, solution providers, and resellers, requiring detailed responses via a specified vendor template, with submissions due by December 3, 2025. This initiative is for information gathering only and does not constitute a formal procurement or contractual obligation.
General Info
Agency
Place of Performance
NY, USASet-Aside
Documents
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Timeline
Submission Closed
Organization & Contact Information
Full Description
Objective
The focus of this RFEI is to gather information from Original Equipment Manufacturers (OEMs), solution providers, and resellers capable of designing, deploying, and supporting a secure, scalable, and modern Voice over Internet Protocol (VoIP) solution to replace NYC DOE’s legacy telephony systems across over 1,800 school and administrative sites.
Compliance & Regulatory Requirements
All proposed solutions must comply with applicable federal and New York State regulations governing data privacy, security, and telecommunications, particularly those related to educational institutions and emergency services.
FEDERAL REGULATIONS NEW YORK STATE REGULATIONS Family Educational Rights and Privacy Act (FERPA) Children’s Online Privacy Protection Act (COPPA) Children’s Internet Protection Act (CIPA) Enhanced 911 (E911) NYSED Education Law § 2-d NYS Encryption Standard (NYS-S14-007) NYS Access Controls & Authentication (NYS-S20-001) NYS Information Security Policy (NYS-P03-002)
Desired Solution Characteristics
The DOE seeks a modern, secure, and scalable VoIP solution that aligns with its operational, technical, and compliance needs across a large and diverse educational environment.
User Scope
Support for 150,000+ staff across 1,800+ schools Must accommodate parent-facing and multilingual features Deployment Model Cloud, on-premises, or hybrid options WAN-independent calling capabilities for emergency functions Integration & Interoperability Microsoft Teams Calling & Presence SIS platforms (e.g., ATS, NYCSA), ServiceNow, HR systems API, webhooks, telemetry, and event-driven integrations Network & Performance =99.99% availability for core call services Real-time monitoring of QoS, MOS, jitter via RTCP Must handle large, sudden call volumes without service degradation Features Required Unified dial plan Voicemail, transcription, and analytics Presence, call queues, IVR, paging, recording Emergency services, SMS/MMS, verified business messaging Device management (provisioning, updates, troubleshooting) Site-based delegated administration (RBAC and audit logging) Compliance & Security Encryption (e.g., TLS, SRTP, AES-256) MFA, RBAC, SAML integration E911 compliance (location routing, RAY BAUM’S Act, Kari’s Law) Audit logs and incident response plans SOC 2, ISO 27001 or equivalent certifications preferred
Procurement Platform Access
This RFEI is published via the NYC DCAS City Record Online https://a856-cityrecord.nyc.gov/ and is publicly accessible through the Vendor Portal https://www.finance360.org/vendor/vendorportal/
Submission Instructions
All Respondents must submit their completed responses by the deadline through following method:
Via Email: Send to contact@example.gov
Subject Line: Response to the VoIP RFEI from [Name of Firm]
To ensure consistency all Respondents are required to complete and submit the Appendix C- Vendor Response Template, which is provided as an attachment to this RFEI. Vendor Submission Package Must Include:
Completed Vendor Response Template (PDF or Excel format) Any supplementary documentation referenced in the Template: Product architecture diagrams Case studies or references Security certifications Costing model details Optional: Marketing brochures, white papers, or other materials
Formatting Guidelines:
Limit narrative content to 15 pages, excluding appendices. Number all pages. Include a table of contents. Use standard file formats: PDF, DOCX, XLSX, or PPTX.
Important Notice
This RFEI is issued for information-gathering purposes only. It is not a solicitation for bids or proposals and does not obligate the NYC DOE to:
Enter into negotiations or a contract Commence any procurement process Select or shortlist any Respondent
The DOE is not responsible for any costs incurred by Respondents in connection with preparing or submitting responses to this RFEI.
Earlier notices in this NAICS code
Posted before this notice, open and closed
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