Enterprise-wide Content Management

The City of Pittsburgh, through the Pittsburgh Innovation and Performance agency, is soliciting proposals under RFP 2024-RFP-060 for the implementation of a cloud-based Enterprise Content Management (ECM) system. This enterprise-wide solution is intended to centralize the digital content lifecycle across all city departments, integrating document management, physical records administration, and automated workflows to enhance collaboration and information governance. The scope of work encompasses solution design, platform configuration, data migration from legacy systems, integration with existing CRM, ERP, and ArcGIS platforms, user training, and ongoing support. The project timeline includes deployment and digitization phases extending through 2027. The procurement follows a trade-off award model, prioritizing technical merit and overall value over the lowest price. Evaluation is weighted heavily on the project approach and plan (30%), followed by firm qualifications, project team expertise, and cost proposals (15% each). Technical requirements mandate strict security protocols, including CJIS compliance and ISO/IEC 27001 standards, with a required 99.99% system uptime as defined in the Service Level Agreement. Vendors must demonstrate good faith efforts toward Minority, Women, Veteran, and LGBTQIA+ business participation. Proposals must be submitted electronically via the Beacon portal, including comprehensive cost breakdowns and certifications regarding conflicts of interest and non-debarment.