Equipment Warranty and Buyback Guarantee Administration

The contract requires administration of a 30-day buyback guarantee for motor graders, whereby the buyer may return the equipment for a full refund of 90 percent of the original purchase price if the machine fails to perform as warranted during that period. The contractor is responsible for managing the entire return process, including coordinating logistics for pick-up, conducting a thorough inspection to verify the failure claim, and processing the refund promptly upon confirmation of the malfunction. This obligation extends to all operational aspects of the guarantee, ensuring seamless customer service and compliance with the terms regardless of the nature or cause of the failure. The work under this subcontract falls under NAICS code 532490 and is issued by the Mississippi Department of Finance and Administration under the MPTAP program. The solicitation was posted on July 27, 2026, with a response deadline of August 17, 2026. Performance location and contact details are unspecified, but the contractor must be prepared to fulfill obligations across all jurisdictions where the motor graders are sold. The terms do not specify geographic restrictions, implying the guarantee and associated responsibilities apply broadly to all units sold under this arrangement, and the contractor must maintain full accountability for compliance, documentation, and timely resolution of all eligible claims.