Establishment of Framework for Mediation Service- External Conflict Resolution

The Independent Commission for Reconciliation and Information Recovery (ICRIR) is establishing a call-off framework for independent external workplace mediation and conflict resolution services. The primary objective is to create a panel of up to 10 qualified service providers to support the early resolution of workplace disputes, employee relations issues, and conflict situations. This demand-led arrangement operates on an as-required basis with no guarantee of work or minimum spend, utilizing a mini-competition process where framework suppliers submit proposals and pricing for specific requirements. The estimated total value of the contract is 48,000 GBP including VAT, with an estimated performance period running from January 4, 2027, to January 4, 2029. Appointments to the framework will be based on the Most Advantageous Tender, evaluated against conditions of participation, pricing, and quality criteria including relevant experience, proposed delivery approach, and the capability and capacity of the provider. Tenders must be submitted electronically via the eTendersNI portal by November 30, 2026. The contract is managed from Belfast, United Kingdom, and may be extended at the discretion of the authority based on funding, performance, and business needs.