This Solicitation opportunity from Government of Canada was posted on April 20, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Facilitation services for the delivery of multiple virtual training courses to the Employment and Social Development of Canada (ESDC) Call Centre employees.

Closed

100031848International

Submission Closed04/20/2026, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 611430

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AI Contract Overview

The contract involves providing facilitation services for multiple virtual training courses aimed at employees of the Employment and Social Development Canada (ESDC) call centres. The focus is on enhancing employees’ skills and meeting the requirements of the Program and Administrative Services Collective Agreement, which mandates that all call centre staff receive at least one day of crisis intervention training and a minimum of two days of annual training related to call centre work, including coping skills development. The training is intended to support employee development and equip them with essential skills for handling crisis situations and other call centre challenges effectively. The solicitation was posted on March 31, 2026, with a response deadline of April 20, 2026. The services will be performed primarily in the National Capital Region. The contract is overseen by the Department of Employment and Social Development under the Government of Canada. The primary point of contact for this solicitation is Michelle Pauzé, the Contracting Authority. The overall objective is to ensure that ESDC call centre employees receive consistent, high-quality training to improve their performance and well-being within their roles.

General Info

Provide crisis intervention and annual training for ESDC call centre employees in NCR.

Agency

Government of Canada → Department of Employment and Social DevelopmentView Agency

NAICS

611430 - Professional and Management Development TrainingView NAICS

Place of Performance

*National Capital Region (NCR), CAN

Set-Aside

NONE

Documents

(2)

100031848 - Notice of Proposed Procurement for TSPS Training Facilitators

PDF•npp

100031848 - Avis de Projet de Marché (APM) pour services professionnels centrés sur les TÂCHES

PDF•apm

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedApr 20

Solicitation

Response DeadlineApr 20

Deadline has passed

Submission Closed

04/20/2026, 02:00:00 PM UTC

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Organization & Contact Information

AgencyGovernment of Canada → Department of Employment and Social Development

Contacts1 person available

OfficeN/A

Organization / Agency

Government of Canada → Department of Employment and Social Development

View Agency Profile

Office AddressN/A

Contacts

Michelle PauzPoint of Contact

contact@example.gov

Full Description

ESDC requires the professional services of the Contractor’s training facilitators to support the development of employees’ skills working in a call centre, section 60.02 of the Program and Administrative Services (PA) Collective Agreement states that all call centre employees shall be provided the opportunity to participate in at least one (1) day of facilitated training on crisis intervention. In addition, all call centre employees shall be provided the opportunity to participate in a minimum of two (2) days training annually on matters related to working in a call centre, such as training to reinforce coping skills.