Facilitation services for the delivery of multiple virtual training courses to the Employment and Social Development of Canada (ESDC) Call Centre employees.

The contract involves providing facilitation services for multiple virtual training courses aimed at employees of the Employment and Social Development Canada (ESDC) call centres. The focus is on enhancing employees’ skills and meeting the requirements of the Program and Administrative Services Collective Agreement, which mandates that all call centre staff receive at least one day of crisis intervention training and a minimum of two days of annual training related to call centre work, including coping skills development. The training is intended to support employee development and equip them with essential skills for handling crisis situations and other call centre challenges effectively. The solicitation was posted on March 31, 2026, with a response deadline of April 20, 2026. The services will be performed primarily in the National Capital Region. The contract is overseen by the Department of Employment and Social Development under the Government of Canada. The primary point of contact for this solicitation is Michelle Pauzé, the Contracting Authority. The overall objective is to ensure that ESDC call centre employees receive consistent, high-quality training to improve their performance and well-being within their roles.