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Flexible Benefits Platform Solution (including Brokering Service) and Employee Recognition Platform Solution

ocds-h6vhtk-06023aInternational

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The National Energy System Operator (NESO) is seeking a provider to implement and manage digital employee experience solutions focused on colleague wellbeing, engagement, recognition, and reward for its approximately 2,500 UK-based employees. The procurement is divided into two lots: Lot 1 covers an Employee Flexible Benefits Platform Solution and Brokering Services, and Lot 2 covers an Employee Recognition Platform Solution and Services. The total estimated contract value is 32,008,465 GBP excluding VAT, with Lot 1 valued at 26,899,601 GBP and Lot 2 at 5,108,864 GBP. The contract is expected to run for four years, from February 19, 2027, to February 18, 2031. The successful supplier must deliver secure, mobile-enabled platforms that integrate with Workday, NESO's primary HR system. Lot 1 requires a fully managed end-to-end service including platform hosting, enrollment administration, and market brokering, while Lot 2 requires reward management for taxable and non-taxable rewards and payroll reporting. The award will be based on the most advantageous tender, evaluated with a weighting of 70% for technical quality and 30% for cost. The procurement follows a competitive flexible procedure consisting of a Procurement Specific Questionnaire stage, a tender stage with presentations and optional negotiations, and a final contract award. Payment terms are set at 30 days.

General Info

NESO seeks providers for digital employee wellbeing, benefits, and recognition platform solutions.

Documents

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Timeline

PhaseSolicitation
Posted

Solicitation

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Organization & Contact Information

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AgencyNational Energy System Operator Limited
Contacts1 person available
OfficeN/A
Office AddressN/A

Full Description

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National Energy System Operator (NESO) is conducting a procurement to appoint supplier(s) to provide, implement, and manage digital employee experience solutions that support colleague wellbeing, engagement, recognition, and reward. NESO separated from National Grid in October 2024 and inherited as part of the employee contracts flexible benefit and recognition services supported by brokerage and a platform. The procurement is divided into two lots: • Lot 1 - Employee Flexible Benefits Platform Solution and Brokering Services • Lot 2 - Employee Recognition Platform Solution and Services NESO reserves the right to award one supplier per lot or a single supplier for both lots. The successful supplier(s) will be expected to deliver secure, user-friendly, mobile-enabled platforms that provide an exceptional colleague experience whilst supporting NESO's strategic objectives, organisational culture, employee value proposition, and future workforce requirements. Workforce Profile NESO currently employs approximately 2,500 colleagues across the UK, comprising: • Predominantly operational employees. • Office-based support and corporate functions. • Employees located across multiple operational sites and office locations. • One monthly payroll. • Benefits year running from 1st December to 30th November The solutions must therefore be accessible, inclusive, and engaging for a geographically dispersed and diverse workforce.

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