FY26 - OUC - Technology - 311 Salesforce Application Licenses, New Contract - SPR

The Office of Unified Communications (OUC) for the District of Columbia Government is preparing to procure Salesforce licenses for the 311 system to maintain critical public service infrastructure. These licenses are essential for sustaining the 311 agent console, web portal, and mobile application, which collectively handle non-emergency citizen requests and city services. The procurement is part of the fiscal year 2026 planning cycle and is intended to ensure uninterrupted operation of the 311 platform, which serves as a primary channel for residents to access municipal services and report issues. The contract remains unspecified in terms of set-aside provisions, NAICS code, or detailed point of contact information, but it is clearly focused on securing the necessary software licenses to support ongoing digital service delivery. The solicitation is forecasted for release with a posted date of July 23, 2026, and is being managed under the District’s public contracting portal.