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FY27 - Cisco Unified Communications Annual Licensing, Support and Maintenance

Forecast
Federal

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The Transportation Security Administration, under the Department of Homeland Security, is forecasting a contract for FY27 Cisco Unified Communications Annual Licensing, Support and Maintenance. This agreement is designed to renew licenses and provide ongoing support for the agency's Unified Communication infrastructure, which includes over 17,000 Cisco Internet Protocol phones along with Unity, Jabber, and WebEx appliances. The scope of the contract ensures the continued availability of critical collaboration tools, including Voice over Internet Protocol desk phones, the Cisco Meeting Server for Video Tele-Conferencing, and the Cisco Contact Center. Performance for this requirement is located in Springfield, Virginia, with Regency Consulting Inc. listed as the incumbent contractor.

General Info

FY27 Cisco Unified Communications licensing and support for TSA infrastructure in Springfield, Virginia.

NAICS

541519 - Other Computer Related Services

Place of Performance

Springfield, VA, USA

Set-Aside

NONE

Documents

0

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Timeline

PhaseForecast
Posted

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Organization & Contact Information

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AgencyDepartment of Homeland Security → Transportation Security Administration
Contacts3 people available
OfficeN/A
Office AddressN/A
Contacts
Toshia RollinsSmall Business Specialist/APFS Coordinator

Full Description

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Renews licenses to support over 17,000 Cisco Internet Protocol phones, Video-Teleconference, Unity, Jabber, WebEx, and other appliances that are actively supporting the Unified Communication infrastructure. This agreement provides licensing to ensure availability of Voice over Internet Protocol desk phones, Cisco WebEx, Cisco Meeting Server (includes Video Tele-Conferencing (VTC) core), Cisco Contact Center, and Cisco Collaboration tools.

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Same NAICS industry code

NAICS: 541519
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Service Desk and Deskside Support Services
Solicitation # HHS0017021
The Texas Health and Human Services Commission (HHSC) is soliciting offers for Request for Offer (RFO) No. HHS0017021 to obtain Managed Services Staff for IT Service Delivery and Support (ITSDS) and Deskside Support Services (DSS). The scope of work includes Tier 1 support for DFPS, Enterprise, or TIERS customers, Tier 2 support for complex problem resolution, and on-site technical deskside support. All services must align with the ITIL Foundation framework for IT Service Management and comply with HIPAA standards for protecting health information. Performance will be measured through key metrics such as First Call Resolution (FCR) and Customer Satisfaction (CSAT) scores. The anticipated contract start date is August 2027, with an initial term of three years and options for two additional one-year extensions, plus a final one-year extension for immediate operational needs if necessary. Historical compensation for similar contracts is approximately 3,899,492.84 USD per fiscal year. To qualify, respondents must possess at least five years of experience in staff augmentation services and demonstrate financial solvency. Award selection will be based on best value, with evaluation weights split between experience (35%), cost (35%), and the narrative proposal (30%). Responses must be submitted by November 12, 2026, via the Online Bid Room or via two sealed USB drives delivered to the HHSC Response Coordinator in Austin, Texas. The submission must include a narrative proposal not exceeding 40 pages, a cost proposal in Excel format with active formulas, and various required affirmations and certifications. Failure to acknowledge solicitation addendums or meet minimum qualifications will result in disqualification.
Health and Human Services Commission

POSTED

about 24 hours ago

DEADLINE

in 25 days
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