FY27 COBH Interpreting Services

SCOPE OF WORK AND DELIVERABLES Contractor will provide culturally competent interpretation of legal and medical information to Central Ohio Behavioral Healthcare (COBH) patients who are not proficient in English. This communication may include daily living skills information as well. This function is core to providing Limited English Proficiency compliance with Title VI of the Civil Rights Act for our patients. Contractor will ensure that each interpreter is competent in the language requested to be translated and adheres to standards of confidentiality in accordance with the Health Information Portability and Accountability Act (HIPAA).The languages in high demand at COBH include the following: Spanish Somali Maay-Maay Fulani French Wolof French Arabic Nepali Oromo As part of your technical proposal submission, COBH would like to know how many interpreters your agency has to support the above languages or submission of your operational process in handling language demand. This may include methods of securing interpreters of specific languages and lead time needed from COBH to obtain the requested language. If in order to secure a specific language requires a set amount of commitment, that should be identified in your submitted quote for COBH management to review.
Evaluation Process DBH’s evaluation process of responses submitted to this request may consist of up to four distinct phases: DBH’s initial review of all proposals for timely submission; An evaluation committee review of the proposals for defects and scoring; DBH’s request for more information (clarifications, interviews, presentations, and/or demonstrations); and, Negotiations or best offer requests. At its sole discretion, DBH will determine whether phases three and/or four are necessary under this RFP, reserving for itself the ability to eliminate or add phases three or four at any time during the evaluation process. DBH may add or remove sub-phases to phases 2 through 4 at any time if MHAS believes doing so will improve the evaluation process. Proposal Evaluation Criteria In the proposal evaluation phase, DBH staff or reviewers selected by DBH (the committee) will rate the proposals submitted in response to this RFP based on the following criteria and weight assigned to each criterion. Evaluation CriteriaWeightRating Extended Score Interpreters on-staff/sub-contract servicing Columbus Region25 Contractor has an Operational Process to meet COBH’s demand25 Experience working with adult mental health and forensic system15 Ease of scheduling, re-scheduling, cancellation of appointments10 Contractor offers Emergency and After-Hours appointments5 Pricing comparable to completive market20 Total:
In person language interpretation services
Items I1_01 | Required Item | In Person Regular Hours Interpreting Services - Core/Standard Languages I1_02 | Required Item | In Person Regular Hours Interpreting Services - Non-Core/Non-Standard Languages I1_03 | Required Item | In Person Non-Regular Hours Interpreting Services - Core/Standard Languages I1_04 | Required Item | In Person Non-Regular Hours Interpreting Services - Non-Core/Non-Standard Languages I1_05 | Required Item | In Person Emergency Interpreting Services - Core/Standard Languages I1_06 | Required Item | In Person Emergency Interpreting Services - Non-Core/Non-Standard Languages I1_07 | Required Item | Video Regular Hours Interpreting Services - Core/Standard Languages I1_08 | Required Item | Video Regular Hours Interpreting Services - Non-Core/Non-Standard Languages I1_09 | Required Item | Video Non-Regular Hours Interpreting Services - Core/Standard Languages I1_10 | Required Item | Video Non-Regular Hours Interpreting Services - Non-Core/Non-Standard Languages I1_11 | Required Item | Video Emergency Interpreting Services - Core/Standard Languages I1_12 | Required Item | Video Emergency Interpreting Services - Non-Core/Non-Standard Languages I1_13 | Optional Item | Any other Interpreting Services (Provide Fee Schedule)