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Help Desk & End-User Support Services

Active

Federal

Response Deadline08/17/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract opportunity, titled Help Desk and End-User Support Services, is issued by the Department of Defense under the It Contracting Division - PL83. The primary objective of the contract is to provide comprehensive help desk support for ACEIT users across various DoD agencies. Key responsibilities include managing support tickets, delivering user training, and troubleshooting various functionality issues to ensure operational efficiency. The requirement is categorized under NAICS code 561421 and is scheduled for a response deadline of August 17, 2026. Performance is centered in the 20755 zip code area. Interested parties must submit their responses by the specified deadline to be considered for this support services engagement.

General Info

DoD subcontract for ACEIT help desk and end-user support services due August 2026.

Agency

Department Of Defense → It Contracting Division - PL83View Agency

NAICS

561421 - Telephone Answering ServicesView NAICS

Place of Performance

0, MD, 20755, USA

Set-Aside

NONE

Documents

This scope was carved out of 832675506.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Automated Cost Estimating Integrated Tools (ACEIT) Software Renewal

AI Contract Breakdown

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Timeline

PostedAug 12

subcontract

Response DeadlineAug 17

Submission deadline

Response Deadline

08/17/2026, 04:00:00 PM UTCin 4 days

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Organization & Contact Information

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AgencyDepartment Of Defense → It Contracting Division - PL83

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Defense → It Contracting Division - PL83

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provision of help desk support for ACEIT users across DoD agencies, including ticket management, user training, and troubleshooting functionality issues.

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