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Help Desk and Tiered Technical Support Services

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The South Dakota State Government is seeking a subcontractor to provide Help Desk and Tiered Technical Support Services. The primary objective of this contract is to deliver ongoing technical assistance to government users, encompassing service desk operations, incident management, and comprehensive troubleshooting to ensure operational efficiency. This opportunity falls under NAICS code 541519 and was posted on August 14, 2026. Interested parties must submit their responses by the deadline of October 15, 2026. Further details and application processes are available through the official posting board link.

General Info

South Dakota seeks a subcontractor for help desk and tiered technical support services.

Agency

South Dakota State GovernmentView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Not specified

Set-Aside

NONE

Documents

This scope was carved out of 26RFP-SW1045.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

NASPO ValuePoint Emerging Technologies Consulting and Services

AI Contract Breakdown

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Timeline

Posted

subcontract

Response Deadline

Submission deadline

Response Deadline

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Organization & Contact Information

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AgencySouth Dakota State Government
ContactsNo contacts available
OfficeN/A
Organization / Agency
South Dakota State Government
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Deliver ongoing technical support to government users, including incident management, troubleshooting, and service desk operations.

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Same NAICS industry code

NAICS: 541519
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J063--CCTV SERVICE & MAINTENANCE
Solicitation # 36C26226Q1049
The Department of Veterans Affairs, through the Network Contract Office 22 in Mesa, Arizona, is conducting a sources sought announcement for comprehensive CCTV service and maintenance under solicitation number 36C26226Q1049, designated as a Service-Disabled Veteran-Owned Small Business (SDVOSB) set aside with NAICS code 541519. This is a presolicitation market research action intended to identify qualified vendors capable of providing maintenance, repair, technical support, upgrades, and system management for CCTV systems across the VA San Diego Healthcare System, including the La Jolla Hospital main campus and seven Community-Based Outpatient Clinics. The requirement encompasses support for Avigilon, Bosch, Pelco, and all legacy or compatible security systems, with the proposed contract structured as a one-year base period and four optional additional years. Vendors must demonstrate technical expertise and capability through a detailed capability statement and documentation proving experience with multi-site, multi-server surveillance systems and the ability to deliver both on-site and remote support, including software and firmware updates, Avigilon licensing, and on-demand work order responses for physical security components. Vendors interested in responding must be registered in the System for Award Management (SAM), complete the Online Representations and Certifications Application (ORCA), and, if applicable, be registered in the SBA-Dynamic Small Business Search (DSBS) Registry. Responses must be submitted via email to Felicia Simpson, Contracting Officer, no later than 1:00 PM Mountain Time on July 6, 2026, and must include company name, address, point of contact, phone, fax, email, DUNS number, CAGE code, tax ID number, and clear identification of small business status. While no pricing or contract value is disclosed due to the presolicitation nature of this announcement, vendors must detail their ability to meet strict performance requirements including submission of electronic Field Service Reports (FSR) within 48 hours after every preventative maintenance visit or on-site service call. Each FSR must contain a detailed description of services performed, replacement parts used, total service hours, safety checks, performance data, date of service, and vendor recommendations for maintaining optimal equipment operation. Additionally, technicians are required to report any unsafe conditions or signs of equipment misuse directly to the Contracting Officer’s Representative. This action does not constitute a solicitation or obligation to award a contract and is solely for market research purposes to inform future procurement activities.
262-NETWORK Contract Office 22 (36C262)

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1 day ago

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